At a Glance
- Tasks: Lead complex onboarding programmes and ensure successful transitions for clients.
- Company: Join UKSBS, a leading public sector business service provider.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a culture that values curiosity, empowerment, and collaboration.
- Why this job: Make a real impact by transforming client services and driving strategic change.
- Qualifications: Experience in managing large-scale programmes and engaging with senior stakeholders.
The predicted salary is between 70000 - 90000 £ per year.
It’s an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi‑platform, digitally enabled organisation. As we continue our transformation journey, a new role has been created within our Strategic Client On‑boarding team for an experienced Programme Delivery Manager to act as a senior strategic partner to client organisations, providing leadership, assurance and constructive challenge at executive level to enable successful, sustainable onboarding into UKSBS services.
Strategic Onboarding plays a critical role in ensuring that UKSBS clients are onboarded into services in a controlled, assured and sustainable way. The function operates across people, process, technology, data and service readiness, working in close partnership with customer organisations and internal teams to deliver complex and strategically significant transitions. The role requires strong personal credibility, sound judgement and the ability to influence and shape decisions with senior leaders in client organisations, balancing collaboration with appropriate challenge to protect outcomes, value and service integrity.
Responsibilities- Provide overall accountability for the delivery of complex, strategic onboarding programmes from mobilisation through to closure.
- Set clear programme direction and outcomes, ensuring alignment with UKSBS strategy, the Target Operating Model and agreed Organisation Design.
- Exercise delegated authority within agreed governance, financial and commercial frameworks.
- Build, sustain and lead trusted strategic partnerships with client sponsors and leadership teams, operating as a credible delivery partner and advisor.
- Lead complex conversations with client organisations, providing assurance and challenge on scope, readiness, risk and affordability to support informed decision‑making.
- Manage differing priorities, expectations and risk appetites across client organisations, maintaining confidence and trust through periods of change and delivery pressure.
- Establish and maintain proportionate governance, controls and reporting arrangements, providing clear visibility of progress, risks, issues and dependencies.
- Own and manage programme‑level RAID, acting as the senior escalation point and ensuring timely resolution of complex or high‑impact issues.
- Significant experience leading large‑scale, complex programmes with multiple stakeholders and dependencies.
- Strong experience of programme governance, assurance, risk management and financial management.
- A proven ability to provide effective senior stakeholder engagement.
- Proven ability to operate effectively within matrix‑managed and multi‑organisational environments.
- Experience of leading varied and mixed discipline teams.
- Experience working in a continuous improvement environment.
- Experience of working in the public sector or arm’s‑length bodies would be beneficial.
- Familiarity with IPA approaches or Government Functional Standards highly desirable.
For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.
We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Strategic Onboarding Programme Delivery Manager in Swindon employer: UK Shared Business Services Ltd
UKSBS is an exceptional employer, offering a dynamic work environment in Swindon, Newport, or Stockton-on-Tees, where employees are empowered to lead and innovate. With a strong focus on employee growth and development, we foster a culture of collaboration and continuous improvement, ensuring that our team members are equipped to navigate complex challenges while making a meaningful impact in the public sector. Join us as we transform into a digitally enabled organisation, and be part of a team that values your contributions and supports your career aspirations.
Contact Details:
UK Shared Business Services Ltd Recruitment Team
