At a Glance
- Tasks: Lead and develop a team to deliver high-quality payroll services for public sector clients.
- Company: Join UKSBS, a leading public sector business service provider in transformation.
- Benefits: Competitive salary of £34,101, inclusive culture, and opportunities for career growth.
- Other info: Embrace a dynamic environment with a focus on continuous improvement and customer service.
- Why this job: Make a real impact by improving payroll processes and enhancing service quality.
- Qualifications: Experience in payroll, team leadership, and strong communication skills required.
The predicted salary is between 34101 - 34101 £ per year.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Payroll Team Leader to join our team. This is a great opportunity for an experienced payroller to take the next step in their career.
Responsibilities
- Lead, coach and develop a team of staff to deliver high‑quality payroll services, promoting an inclusive and collaborative team culture.
- Oversee the end‑to‑end processing of complex, high‑volume payrolls across multiple public sector clients and terms and conditions.
- Ensure full compliance with HMRC regulations, pension scheme rules and audit requirements.
- Maintain up‑to‑date knowledge of payroll legislation and public sector pay policy.
- Maintain robust internal controls and support external and internal audits.
- Contribute to the development and maintenance of standard operating procedures and knowledge resources.
- Foster and develop a proactive and customer‑centric approach to service delivery, including delivering high‑quality end‑user experiences.
- Be the first point of contact for complaints and escalations via Customer Support Services, providing advice in line with policy and best practice.
- Build and maintain strong relationships with fellow Team Leads, internal stakeholders, 3rd parties and clients to deliver seamless end‑to‑end service.
- Lead the team through change, building and supporting a resilient team.
- Champion a culture of continuous improvement, driving process improvements to enhance operational efficiency and service quality.
Qualifications & Experience
- Demonstrable experience in payroll and shared services and ability to prioritise own and team workload in a fast‑paced environment to meet deadlines and SLAs.
- Experience of leading and developing a small‑to‑medium team.
- First‑class oral and written communication skills.
- Strong stakeholder management and influencing skills.
- High level of numeracy, accuracy and attention to detail.
- Experience of problem‑solving and decision‑making in a fast‑paced environment.
- Demonstrates and fosters a strong customer service orientation.
- Process improvement mindset.
- Proficient in HR systems (Oracle, Workday).
- Strong knowledge of UK payroll legislation and statutory requirements.
- Maths and English GCSE, grade A‑C or equivalent experience.
- Ability to explain payroll information to non‑payroll colleagues and end users.
- CIPP qualification or equivalent level of payroll experience would be advantageous.
- Knowledge of payroll best practice.
- Experience in management of third‑party suppliers.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. We are an inclusive and Disability Confident employer and welcome all applications.
Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon employer: UK Shared Business Services Ltd
UKSBS is an exceptional employer, offering a dynamic work environment in Swindon & Newport where you can lead and develop a dedicated payroll team while contributing to the transformation of public sector services. With a strong focus on inclusivity, continuous improvement, and employee growth, we provide comprehensive training and support, ensuring that our staff thrive in their careers. Join us to be part of a forward-thinking organisation that values collaboration and delivers high-quality services to the public sector.
Contact Details:
UK Shared Business Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and public sector. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to payroll management and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills on platforms like LinkedIn. Share articles or insights about payroll legislation and best practices. This not only demonstrates your knowledge but also positions you as a thought leader in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at UKSBS.
We think you need these skills to ace Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payroll Team Leader role. Highlight your experience in payroll and team leadership, and don’t forget to mention any relevant qualifications like CIPP. We want to see how your skills match what we’re looking for!
Showcase Your Achievements:When writing your application, focus on your achievements in previous roles. Did you improve a process or lead a successful project? Share those stories with us! We love to see how you’ve made a difference in your past positions.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at UK Shared Business Services Ltd
✨Know Your Payroll Stuff
Make sure you brush up on your knowledge of UK payroll legislation and statutory requirements. Be ready to discuss how you've applied this knowledge in previous roles, especially in high-volume environments. This will show that you're not just familiar with the basics but can handle complex payroll scenarios.
✨Showcase Your Leadership Skills
As a Payroll Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached staff in the past, fostered a collaborative culture, and managed change effectively. Highlight any specific achievements that showcase your leadership style.
✨Be Customer-Centric
Since the role involves dealing with complaints and escalations, think about how you've handled customer service challenges before. Prepare to share instances where you turned a negative experience into a positive one, showing your proactive approach to service delivery.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of specific examples where you've had to make quick decisions or improve processes. This will demonstrate your ability to maintain operational efficiency while ensuring compliance with regulations.
