At a Glance
- Tasks: Analyse and process overpayment cases while collaborating with teams to resolve queries.
- Company: Join UKSBS, a leading public sector business service provider in the UK.
- Benefits: Flexible hybrid working options and opportunities for professional growth.
- Other info: Dynamic environment with a commitment to customer-centric excellence.
- Why this job: Make a real impact by improving financial processes and customer service.
- Qualifications: Strong analytical skills and experience with payroll or financial processes.
The predicted salary is between 30000 - 40000 £ per year.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. This role operates within Payroll /Pensions Operations services and supports the delivery of overpayment recovery. The role applies processes, systems and controls to ensure accurate, compliant and timely management of overpayment cases. It supports resolution of queries and contributes to effective recovery and reporting activities.
Duties will include, but are not limited to, the following:
- Analyse and process overpayment cases in line with defined procedures and policies
- Communicate with customers, clients and stakeholders to provide information on overpayments and recovery plans
- Respond to queries, providing clear and accurate information and escalating where appropriate
- Investigate and resolve overpayment discrepancies within defined processes
- Maintain accurate records of overpayment cases, recovery actions and outputs for reporting purposes
- Work collaboratively with internal teams (e.g. Payroll, HR, Finance) to resolve complex overpayment cases
- Support recovery activities, ensuring adherence to policies, controls and service standards
- Contribute to reporting and data analysis, ensuring accuracy and completeness of information
- Support continuous improvement of overpayment recovery processes and service delivery
- Maintain data quality, ensuring integrity and consistency across systems and records
To be considered for the role, you will need the following:
- Understanding of overpayment recovery, payroll or financial processes and compliance requirements
- Strong analytical, numerical skills and problem solving skills
- Ability to interpret and analyse data and communicate data effectively in various formats for different audiences and identify discrepancies
- Strong communication skills, including handling queries and complaints
- Experience using systems and tools (e.g. Excel, case management systems)
- Strong organisational skills and attention to detail
- Strong commitment to customer-centric excellence
For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. We look forward to hearing from you.
Overpayments Coordinator in Swindon employer: UK Shared Business Services Ltd
UKSBS is an exceptional employer, offering a dynamic work environment in Swindon, Newport, or Stockton-on-Tees with flexible and hybrid working options. Our commitment to employee growth is evident through our transformation into a modern, digitally enabled organisation, providing opportunities for professional development and collaboration across teams. Join us to be part of a forward-thinking public sector service provider that values customer-centric excellence and continuous improvement.
Contact Details:
UK Shared Business Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Overpayments Coordinator in Swindon
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We think you need these skills to ace Overpayments Coordinator in Swindon
Some tips for your application 🫡
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How to prepare for a job interview at UK Shared Business Services Ltd
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Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with UK Shared Business Services Ltd.
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For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure UK Shared Business Services Ltd that you’re a reliable team player.
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