At a Glance
- Tasks: Lead HR & Payroll service delivery, driving innovation and continuous improvement.
- Company: Join a forward-thinking organisation transforming government shared services.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace culture with a commitment to employee empowerment.
- Why this job: Shape the future of HR & Payroll while making a real impact.
- Qualifications: Proven leadership in HR & Payroll with a focus on service excellence.
We are in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms, service lines and clients, we are expanding both the scale and sophistication of what we do. This includes transitioning to a multi-ERP platform organisation, onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience.
During this period of transformation, the roles will evolve to include the delivery of our service to other clients, both existing and/or new. We now have an exciting opportunity within Service Delivery for an experienced leader with proven expertise in HR and Payroll operations, coupled with a passion for delivering high-quality services and helping to shape the future of our organisation.
Reporting into the Service Delivery Director, you will set the strategic direction for HR & Payroll service lines, ensuring excellent service delivery, continuous improvement and strong client relationships whilst leading teams through a dynamic and evolving service environment.
Duties will include, but not be limited to the following:
- Set the strategic direction and roadmap for the HR & Payroll service lines, ensuring delivery against Service Level Agreements (SLAs) and cost targets.
- Partner with clients and Global Process Owners to anticipate future needs and support the development of service offerings.
- Manage and report on service performance within a tiered service delivery model, identifying trends and opportunities for enhancement.
- Continuously improve process workflows and coordinate effective hand-offs between internal and external partners.
- Collaborate with Heads of Profession to uphold service standards and ensure effective workforce and capability planning.
- Approve and oversee the implementation and application of policies, managing risks, controls and segregation of duties to ensure compliance and audit readiness.
- Lead service improvement activity, driving efficiency, resilience and a culture of continuous improvement across HR & Payroll operations.
- Support organisational transformation through the introduction of new technologies, processes and clients.
To do this role well you will need:
- Proven expertise in HR and Payroll lifecycle operations.
- Strong understanding of data privacy, pre-employment checks and audit frameworks.
- Working knowledge of ERP system HR business processes and security configuration.
- Proven senior leadership experience with a strong continuous improvement mindset.
- Ability to use management information to manage performance and drive service improvement.
- Experience managing budgets, tracking benefits, driving service efficiency and maintaining operational resilience.
- Experience supporting new client adoption of services would be advantageous.
- Knowledge and experience of Workday and Fusion HR/Payroll is highly desirable.
We are an inclusive and Disability Confident employer and welcome all applications. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Head of Service Delivery - HR & Payroll in Swindon employer: UK Shared Business Services Ltd
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Contact Details:
UK Shared Business Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery - HR & Payroll in Swindon
✨Join HR Networks
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We think you need these skills to ace Head of Service Delivery - HR & Payroll in Swindon
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at UK Shared Business Services Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to UK Shared Business Services Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at UK Shared Business Services Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to UK Shared Business Services Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at UK Shared Business Services Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with UK Shared Business Services Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at UK Shared Business Services Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact UK Shared Business Services Ltd and how you would contribute to adapting HR strategies.
