Payroll Performance Leader

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Payroll Performance Leader – Swindon, Newport – flexible and hybrid working options

Band C – £26,406 per annum

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

Our Payroll Services team is passionate about delivering high-quality service to our clients and customers. The team operates in a fast-paced, high-energy environment with fixed deadlines and high volumes, offering opportunities to learn and grow.

Operating flexibly and embracing hybrid working, the team meets once or twice weekly in the office to share best practices and discuss issues. Leaders and managers work collaboratively to foster a positive, supportive yet hardworking culture. You will need a tenacious working style and be comfortable in a high-pressure environment with the challenges of a busy, high-volume payroll team.

Key Responsibilities:

• Manage and support payroll team members.
• Ensure team meets service and performance levels with customers.
• Build relationships with internal and external stakeholders.
• Resolve complex payroll queries in liaison with Payroll Specialists.
• Handle escalated queries from team or Contact Centre and Customer Experience teams.
• Adhere to the monthly payroll checklist.
• Review and approve payroll milestones to ensure quality and mitigate errors.
• Reconcile and approve third-party payment schedules, resolve discrepancies.
• Coordinate with third-party providers (e.g., Edenred) for benefits delivery.
• Work with Finance colleagues to resolve payroll general ledger discrepancies.
• Provide performance feedback, conduct monthly 1:1s, support career development, and coaching.
• Support payroll performance and customer satisfaction initiatives.
• Collaborate with other Payroll Performance Leaders to optimize resources.

Flexibility may be needed to respond to changing organizational needs and support ad hoc projects.

Essential Skills and Experience:

• Experience managing and developing a small team.
• Proven experience in payroll service delivery.
• Attention to detail and ability to identify discrepancies.
• Strong numerical skills.
• Good understanding of Excel (e.g., VLOOKUPs) is desirable.
• Ability to interpret complex payroll data.
• Focus on high quality, results, outcomes, and excellent customer service.

Application Process:

We may close the vacancy early if we receive a high volume of applications.

Additional Information:

You will need to obtain BPSS security clearance before starting. UKSBS does not hold a Home Office Sponsor Licence; applicants must have UK eligibility to live and work.

Working Pattern:

Full-time, hybrid. Details of home working eligibility will be discussed if an offer is made.

Benefits include:

• Generous annual leave
• Flexible and family-friendly policies
• Defined benefit pension scheme
• Cycle to work scheme
• Season ticket loans
• Employment Assistance Programme
• Childcare scheme and on-site nursery (Swindon)

Inclusion and Accessibility:

UKSBS is an inclusive, Disability Confident employer welcoming applications from diverse communities. We are committed to accessible recruitment processes and making reasonable adjustments for applicants with disabilities or long-term conditions.

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