Payroll Coordinator in Newport

Location: Swindon or Newport, hybrid working available

Salary: £27,756

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

About the role

We are looking for a Payroll Coordinator to join our HR Operations team. In this role, you will play a key part in delivering accurate, compliant and customer-focused payroll services for a range of clients. You will help ensure our payroll processes run smoothly across multiple platforms, contributing to high-quality outcomes and a great service experience for our users.

What’s it like to work in HR Operations at UKSBS?

You’ll be part of a team delivering essential services to government and public sector organisations across the UK. We value collaboration, professionalism, curiosity, and a commitment to continuous improvement. Our hybrid working model supports flexibility, with most colleagues working primarily from home but typically spending around 20% of their time in the office for training, collaboration and team connection. All new starters receive a structured training programme to help you settle in and gain a solid understanding of our systems and processes.

UKSBS is a public sector shared service centre delivering high-quality HR, Payroll, Finance, Procurement and IT services to our partners. Working in HR Operations means joining the heart of our service delivery-ensuring efficient, compliant and customer-focused outcomes.

The duties of the role include, but are not limited to the following:

• Coordinate the end-to-end monthly payroll cycle for assigned clients
• Respond to complex payroll queries in line with SLAs, escalating where required
• Collaborate with internal and external stakeholders to resolve payroll issues
• Calculate complex overpayments using manual and system-based methods
• Complete critical payroll activities including court orders, BACS runs, FPS RTI submissions, and statutory payments
• Perform pension checks and respond to pension-related queries
• Undertake peer checks on payroll inputs and outputs
• Act as a buddy/mentor for new Payroll Administrators
• Maintain detailed payroll records for reporting and audit purposes
• Contribute to process improvements and support ad hoc project work as required

To do this role well you must be able to demonstrate the following:

• Previous experience working within a Payroll department handling large or multiple payrolls
• Strong understanding of payroll processes, statutory guidelines, compliance requirements and best practice
• Proficiency in payroll systems and tools, including experience using Workday or similar platforms
• High level of numeracy and strong attention to detail
• Good computer literacy across Microsoft Office, particularly Excel
• Excellent organisational skills with the ability to meet tight deadlines
• Strong analytical and problem-solving skills
• Ability to clearly explain payroll information to non-payroll colleagues and end users
• Supervisory, coaching or mentoring experience
• Strong commitment to delivering high-quality, customer-centric service
• High degree of numeracy; Maths & English GCSE A–C (or equivalent experience)

The below are not essential, but would be advantageous:

• CIPP qualification or equivalent experience
• Experience working within Shared Services or public‑sector payroll
• Experience managing third‑party suppliers

For additional information and a confidential discussion please contact our Recruitment Team at recruiting@uksbs.co.uk. We are an inclusive and Disability Confident employer and welcome all applications. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.