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- Tasks: Enhance customer satisfaction by resolving queries and complaints effectively.
- Company: Join UK Shared Business Services Ltd, a leader in public sector customer experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a chance to collaborate across teams.
- Why this job: Make a real impact on customer journeys and improve service delivery.
- Qualifications: Strong customer service skills and experience in managing escalations.
The predicted salary is between 30000 - 40000 £ per year.
UK Shared Business Services Ltd is hiring a Customer Experience Advisor in Swindon/Newport to enhance customer satisfaction by resolving queries and complaints. The ideal candidate will possess strong customer service skills and experience in managing escalations within various channels.
Responsibilities include:
- Analyzing root causes for improvements
- Collaborating with teams to produce effective responses
This position offers a chance to make a direct impact on customer journeys in a public sector environment.
Locations
Customer Experience & Journey Specialist in Newport, Wales employer: UK Shared Business Services Ltd
Contact Detail:
UK Shared Business Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Journey Specialist in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UK Shared Business Services Ltd on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle escalations and improve customer journeys. We want to show them we’re ready to make an impact!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values will help us tailor our responses during interviews, showing we’re a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up easily!
We think you need these skills to ace Customer Experience & Journey Specialist in Newport, Wales
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the role to show us you’re a perfect fit for the Customer Experience & Journey Specialist position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to enhancing customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at UK Shared Business Services Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you resolved queries or complaints effectively, as this will show your ability to enhance customer satisfaction.
✨Understand the Role of Escalations
Familiarise yourself with how escalations work in customer service. Be prepared to explain how you've managed escalated issues in the past and what strategies you used to resolve them. This will demonstrate your capability to handle challenging situations.
✨Analyse Root Causes
Think about how you would approach analysing root causes for customer complaints. Prepare to discuss any methods or tools you’ve used in the past to identify issues and suggest improvements. This shows your proactive approach to enhancing customer journeys.
✨Collaborate and Communicate
Since collaboration is key in this role, think of examples where you worked with teams to produce effective responses. Be ready to share how you communicate with colleagues and stakeholders to ensure a seamless customer experience.