Training Consultant in Swindon

Overview

Band D (£32,751 - £35,000), Swindon & Newport – Flexible and hybrid working options

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are now looking for an energetic, professional and flexible trainer to join UKSBS, to encourage our self-serve approach to training, collaborating closely with the Content Management Team, providing excellent customer service across UKSBS and to our clients, with an innovative and positive attitude.

Duties will include, but not be limited to the following:

• Developing and delivering training and exercises, both virtually and in person, using a training environment
• Relationship management with stakeholders and clients to correctly ascertain training requirements through Training Needs Analysis
• Update existing training material and guidance or design new material as required
• Use software to design and update self-directed, innovative training solutions
• Have some understanding of the full training cycle, participating professionally in all or elements of the cycle as required
• Act as a Subject Matter Expert for Training Services as requested, sharing knowledge with colleagues, stakeholders and clients
• Design and deliver inclusive learning materials, adapting content to different learning styles while maintaining session objectives.
• Respond to learner feedback, adapt delivery to meet client needs, and escalate concerns when necessary.
• Take ownership to gain and maintain personal knowledge on changes to business processes within UKSBS and across the client-base
• Provide accurate guidance and resolve queries by liaising with the wider team and SMEs as needed.
• Engage in Continuous Improvement (CI) objectives across the whole team, working to proactively seek opportunities to evolve and improve our processes and ways of working

To do this role well you will need:

• Proven level of experience designing and delivering systems and ‘soft-skills’ training and the development of eLearning solutions
• Demonstrable Stakeholder management experience, at all levels within an organisation.
• Experience tailoring training design and delivery for different learning styles
• Proven ability to work within a larger project to represent training, collaborating with project teams, stakeholders and clients
• High level of attention to detail
• Support a ‘self-service’ approach for training provision, creating and maintaining content that reaches the needs of colleagues and our clients through recognised software (i.e. Articulate and Clipchamp)
• Skilled in utilising the full Microsoft Office suite
• Passionate about customer service excellence, with a customer-centric outlook to training solutions
• Experience with Oracle or Workday platforms would be beneficial
• An understanding of procurement and finance processes and procedures
• Familiarity with SharePoint, version control and risk management
• Understanding of up to date and best practice training models and theories
• Awareness of procurement and finance processes
• Knowledge of Kirkpatrick Model for evaluation and quality assurance methodology would be advantageous.

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.