Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Administer and configure ServiceNow, driving continuous improvement and managing integrations.
- Company: Join UK Shared Business Services Ltd, a leader in public sector business services.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a transformative journey in a modern, digitally enabled organisation.
- Qualifications: Experience with ServiceNow or similar platforms and strong ITSM knowledge required.
- Other info: Inclusive workplace with a commitment to diversity and career development.
The predicted salary is between 41380 - 45000 £ per year.
Join to apply for the Senior Technical Analyst - ServiceNow role at UK Shared Business Services Ltd (UKSBS).
Location & Working: Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options.
Base pay range: Band E - £41,380 - £45,000.
Overview: It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We’re expanding the established ServiceNow (ITSM) team in response to a major Government transformation programme and have an exciting opportunity for an experienced ServiceNow professional to become part of this.
Role Summary: You will be a Subject Matter Expert in ServiceNow CSM / ITSM or similar SaaS platform, while also understanding core IT Service Management concepts and processes such as incident and request management, problem management, Service Level Agreements, and CMDB. Expertise to develop ServiceNow through configuration, workflows is essential, and ideally basic JavaScript knowledge is required.
Responsibilities:
- Administering and configuring ServiceNow.
- ServiceNow workflow configuration and management.
- Reviewing ServiceNow system logs to support troubleshooting and solve user issues.
- Set up / maintain integrations such as with SolarWinds, SCCM, SNOW, Okta.
- Working with ServiceNow API.
- Deploying update sets using a standard Dev to Test to Prod pipeline, and according to business processes.
- Manage the overall health and usability of the system to support customers across a wide number of business processes, including asset management, Finance, Security and Operations.
- Contribute and participate in project work, planning, continuous improvement and platform changes, often owning work from idea to delivery.
- Drive continuous improvement of the service, including suggesting future improvements / products that could provide efficiencies, and get buy‑in from Product Owners and Stakeholders.
- Monitor daily updates on ServiceNow, assess the impact of the service and provide communications to key stakeholders (i.e. Service Desk, customers).
- Maintain up‑to‑date skills and knowledge to be shared within the team across the entire ServiceNow tool.
- Ensure the service complies with security requirements in conjunction with the data protection and security teams.
- Create documentation including operating procedures, policies, and processes.
Qualifications:
- Demonstrable experience in supporting ServiceNow infrastructure, or similar ITSM / CSM SaaS platform.
- Proven experience around general ITSM / CSM principles and processes.
- Previous experience supporting a large user base of clients with differing needs or goals.
- Knowledge and experience of making recommendations and implementing improvements.
- Ability to multi‑task and prioritise effectively, with an aptitude for knowing when issues need escalation.
- Stakeholder management experience, at all levels within an organisation.
- Certification in ServiceNow or equivalent platform is preferred.
- Prior experience integrating with 3rd party platforms (e.g. SolarWinds, APIS).
- Experience of ITSM or CSM business processes.
- Ability to input into and define roadmaps / back‑logs.
Contact: For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.
EEO Statement: We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
Seniority Level: Associate
Employment Type: Full‑time
Job Function: Information Technology
Industries: Government Administration
Senior Technical Analyst - ServiceNow in Swindon employer: UK Shared Business Services Ltd (UKSBS)
Contact Detail:
UK Shared Business Services Ltd (UKSBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Analyst - ServiceNow in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at UKSBS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Technical Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Be ready to discuss specific projects you've worked on, especially those involving ITSM processes. We want to see how you can bring your expertise to our team!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've tackled challenges in previous roles, particularly with ServiceNow or similar platforms. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at UKSBS.
We think you need these skills to ace Senior Technical Analyst - ServiceNow in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Analyst role. Highlight your experience with ServiceNow and any relevant ITSM processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or solved problems in previous roles. This helps us see the impact you can make at UKSBS.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at UK Shared Business Services Ltd (UKSBS)
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM. Be ready to discuss specific configurations you've worked on and how you've solved user issues in the past. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly around incident and request management. Highlight your experience with troubleshooting and how you’ve improved processes. This will demonstrate your ability to think critically and act decisively.
✨Understand the Bigger Picture
Familiarise yourself with UKSBS's goals and the transformation programme they’re undertaking. Being able to connect your skills and experiences to their objectives will show that you’re genuinely interested in the role and how you can contribute to their success.
✨Engage with Stakeholders
Be prepared to discuss your experience in stakeholder management. Think of examples where you've successfully communicated with different levels within an organisation. This will highlight your interpersonal skills and your ability to drive buy-in for improvements and changes.
