At a Glance
- Tasks: Lead payroll operations, resolve complex queries, and drive service enhancements.
- Company: Join UKSBS, a forward-thinking employer committed to inclusivity and empowerment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and career development.
- Why this job: Make a real impact in payroll management while collaborating with diverse teams.
- Qualifications: Proven leadership in payroll, strategic decision-making, and stakeholder engagement.
The predicted salary is between 49500 - 60500 £ per year.
Senior Operations Manager – Payroll oversee audit preparation and respond to any inquiries or findings.
Analyse complex queries or exceptions, determine appropriate solutions and take decisive action to resolve issues promptly.
Partner closely with cross-functional teams and external stakeholders to resolve escalations, drive service enhancements and maintain service integrity.
Monitor key performance indicators (KPIs) and service-level agreements (SLAs); produce regular management reports and present insights to senior leadership.
Lead the payroll and pensions related input into projects, such as system changes, legislative changes, efficiency drives and client-requested change.
Proactively identify operational risks within payroll processes, establish clear escalation protocols and implement mitigation plans to minimise impact on service delivery and compliance.
Oversee third-party providers; manage contracts, review performance and ensure alignment with service expectations.
To do this role well you will need: Exceptional leadership in payroll management, with a strong track record of managing multiple, complex payrolls across a public sector landscape.
Strategic decision-making expertise in payroll or pensions operations, implementation, and compliance.
Extensive experience gained within Saa S solutions and regulatory compliance.
Ability to analyse operational data to drive improvements, monitor trends, and optimise service delivery.
Proven track record in senior stakeholder engagement, with the ability to influence, negotiate, and lead multi-functional teams.
Ability to manage multiple priorities in a fast-paced environment, ideally shared services.
Confidence to challenge assumptions and flag risks proactively, offering practical solutions.
Strong commercial awareness and experience of managing budgets.
For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs. co. uk.
We are an inclusive and Disability Confident employer and welcome all applications.
Find out more about our equality, diversity and inclusion commitments on our website.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS.
We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Senior Operations Manager – Payroll & Pensions in Swindon employer: UK Shared Business Services Ltd (UKSBS)
UKSBS is an exceptional employer, offering a dynamic work environment in Swindon, Newport, or Stockton-on-Tees where innovation and transformation are at the forefront of our mission. Our commitment to employee engagement, inclusion, and wellbeing fosters a supportive culture that empowers individuals to thrive and grow professionally. With a focus on continuous improvement and development opportunities, we ensure that our team members are equipped with the skills and confidence needed to excel in their roles and contribute meaningfully to our organisational goals.
Contact Details:
UK Shared Business Services Ltd (UKSBS) Recruitment Team
