Service Delivery Analyst Apprentice

Swindon or Newport - flexible and hybrid working options.

UKSBS is a shared public sector service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. In return for your talent and contributions, we offer flexible and family-friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.

In line with the Government's Shared Services Strategy, the Matrix Programme is intended to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider, meeting changing Government requirements, and driving innovations to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments.

Role Purpose: The PMO Analyst role is to support the successful delivery of the change portfolio, by providing PMO services (governance, delivery assurance, analysis, planning, reporting, financial control, support and administration) at portfolio level, and to support key projects and programmes.

• Performing a quality review of content to ensure the form is compliant and articulates the problem and any deadlines clearly.
• Manage the Portfolio Log, providing bespoke analysis and reporting as required.
• Provide portfolio level analysis and reporting by collating information from multiple projects, and critically reviewing information before summarising as MI for key stakeholders.
• Provide start-up services for projects on governance, planning and risk management.
• Track portfolio level risks, issues, dependencies, changes and actions and instigate follow up actions to ensure they are progressed promptly.
• Maintain intranet and SharePoint sites, and ensure project collateral is version controlled, appropriately protectively marked and stored in the appropriate place.
• Contribute to the evolution of PMO services and implement improvements at portfolio level, demonstrating their value to gain buy-in for improvements.

Previous experience:

• Working within a PMO function or similar/comparable function.
• Planning, organising and providing administrative support.
• Interacting and working with senior management and key stakeholders.
• Ability to work at a broad portfolio level, and drill down at project level where required.
• Competence in gathering data, analysing and presenting information.
• Good customer service and relationship management skills, to build trust and collaborative working relationships.
• Advanced Office Skills - Microsoft Word, Excel, PowerPoint.
• Strong analytical skills, with an excellent eye for detail and quality.
• English and Mathematics GCSEs or equivalent.
• Project Management Foundation qualification.
• Competent in the use of Microsoft Project.

We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.

We are an inclusive and Disability Confident employer and welcome all applications. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.