Experienced operations leader with a strong record of managing multi-site teams, improving operational performance and using data-driven insight to strengthen service delivery, engagement and business outcomes.
Director / Head of Function 11–15 Years' Experience Remote or Hybrid £50,000–£59,999
A dynamic and results-driven operations professional with broad experience managing end-to-end operations across multi-site and distributed environments.
The candidate currently leads three data analyst teams across multiple locations, with responsibility for performance, staffing, reporting, customer service and team development. They work closely with sales, account management, HR and Finance to maintain service delivery and operational alignment.
They combine people leadership with strong analytical capability, using business intelligence, data-querying and CRM tools to track performance, improve decision-making and support business growth.
3 Teams Leads and develops analyst teams across multiple locations.
+30% Engagement Operational improvements contributed to a 30% increase in employee engagement survey scores.
Broader Remit Promoted into a wider operations role following strong leadership and operational performance.
Data-Driven Uses business intelligence, structured data and CRM reporting to strengthen visibility and operational control.
Why Recruiters Should Take Notice
Multi-Site Leadership
Experienced in leading operational teams across multiple locations while maintaining consistent performance standards.
Operational Transformation
Led the transition of out-of-hours operations from a third-party subcontractor to an internally managed team.
Employee Engagement
Drove improvements that contributed to a 30% increase in employee engagement survey scores.
KPI & Performance Management
Regularly presents operational performance to senior management and uses data to identify improvement opportunities.
Recruitment & Talent Development
Experienced in recruitment, interviewing, onboarding, coaching and supporting employee development.
Cross-Functional Stakeholder Management
Works closely with sales, account management, HR, Finance and clients to align service delivery with changing business requirements.
Evidence of Impact
- Promoted into a broader operations-management remit after demonstrating strong leadership and operational results.
- Leads three analyst teams across multiple locations.
- Improved employee engagement survey scores by 30%.
- Led the move from outsourced out-of-hours support to an internally managed team.
- Implemented data-led reporting to improve operational visibility.
- Delivers monthly performance presentations to senior management.
- Partners with sales and account-management teams to support service contracts and client retention.
- Recruits and onboards staff while supporting ongoing talent development.
- Previously managed multiple operational sites through detailed analysis and rapid issue escalation to technical teams.
- Operations Management
- Multi-Site Leadership
- Cross-Functional Leadership
- Process Improvement
- KPI Management
- Performance Reporting
- Stakeholder Management
- Recruitment
- Talent Development
- Business Intelligence
- Data Analysis
- CRM Reporting
- Customer Service
- Workforce Planning
- Operational Risk
- Service Delivery
What You Receive
Candidate-Supplied CV
The candidate's CV is included with purchase.
Full Candidate Details
Career history, employers, job titles, achievements and contact information.
Best Suited To
- Operations Manager roles.
- Regional or multi-site operations leadership.
- Service operations and delivery management.
- Data-led operational management.
- Customer operations and service delivery.
- Team transformation and engagement programmes.
- Cross-functional operational leadership positions.
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