Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and ensure customer-focused support across multiple locations.
- Company: Join UKRI, a key player in UK research and innovation, driving impactful technology solutions.
- Benefits: Enjoy 30 days of leave, flexible working, and an excellent pension scheme.
- Why this job: Be at the forefront of tech innovation while promoting best practices in service management.
- Qualifications: Experience in service delivery, asset management, and continual service improvement is essential.
- Other info: Hybrid working available; apply by January 12, 2025.
The predicted salary is between 56745 - 72509 £ per year.
IT Service Manager
£56,745 to £72,509 per annum depending on skills and experience (this may include allowances)
Full time
Permanent
Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available)
Closing date Sunday 12th January 2025
Do you want to lead the way in delivering exceptional IT services that power UK research and innovation? Join UKRI as a IT Service Manager and drive customer-focused, high-performance solutions at the heart of technology.
Job Overview
The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services that underpin and enable UKRI’s business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.
This post provides a rare opportunity for an experienced Service Delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to promote service management best practice, drive the transition, management and implementation of a key system and then assume the role as the Service manager once transitioned into the BAU teams.
Responsibilities
- Lead a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance.
- Ensure that all service and support functions remain responsive to customer needs.
- Ensure that the service catalogue and wider IT service operations knowledge library are maintained.
- Ensure that adequate reporting and service standards are met for your specific service.
- Ensure that all technical change is communicated and managed, with appropriate governance.
- Ensure continual service improvement is in place across the wider service delivery function.
About you
You will have the following skills:
- Asset and configuration management
- Business analysis (IT operations)
- Continual service improvement
- IT service reporting
- Ownership and Initiative.
To view the full job description please click apply’ to visit our careers site.
Benefits
We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees’ development and promote a culture of continuous learning! A list of benefits below.
An excellent defined benefit pension scheme
30 days’ annual leave in addition to 10.5 public and privilege days (full time equivalent)
Employee discounts and offers on retail and leisure activities.
Employee assistance programme, providing confidential help and advice.
Flexible working options
How to Apply
Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Please click apply’ for further information and to visit our careers page.
IT Service Manager employer: UK Research and Innovation (UKRI)
Contact Detail:
UK Research and Innovation (UKRI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarize yourself with IT service management frameworks like ITIL. Understanding these frameworks will help you demonstrate your knowledge of best practices in service delivery during the interview.
✨Tip Number 2
Highlight your experience in managing multi-sourced services. Be prepared to discuss specific examples where you've successfully led teams and improved service performance.
✨Tip Number 3
Showcase your skills in continual service improvement. Think of instances where you've implemented changes that enhanced service delivery and customer satisfaction, as this aligns with the role's responsibilities.
✨Tip Number 4
Research UKRI's current projects and initiatives in research and innovation. Being knowledgeable about their work will allow you to tailor your responses and show genuine interest in contributing to their mission.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the IT Service Manager role. Focus on your experience in service delivery, customer support, and continual service improvement.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are a great fit for the position. Mention specific examples from your past work that demonstrate your ability to lead service delivery and manage customer-focused IT services.
Highlight Relevant Skills: Emphasize key skills mentioned in the job description such as asset and configuration management, business analysis, and IT service reporting. Use concrete examples to illustrate your expertise in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UK Research and Innovation (UKRI)
✨Understand the Role
Make sure you have a clear understanding of the IT Service Manager role and its responsibilities. Familiarize yourself with service management best practices and be ready to discuss how you can lead a customer-centric support approach.
✨Showcase Your Experience
Prepare to share specific examples from your past experiences that demonstrate your skills in asset and configuration management, business analysis, and continual service improvement. Highlight any relevant projects where you successfully improved service delivery.
✨Emphasize Communication Skills
Since the role involves managing technical changes and ensuring effective communication, be prepared to discuss how you have successfully communicated complex information to various stakeholders in previous roles.
✨Demonstrate Initiative
The job requires ownership and initiative, so think of instances where you took the lead on a project or identified an area for improvement. Be ready to explain how your proactive approach led to positive outcomes.
