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For Companies At a Glance
- Tasks: Lead IT service transformations and manage change processes in a dynamic environment.
- Company: Join UKRI, a key player in UK research and innovation.
- Benefits: Enjoy flexible working, 30 days leave, and a great pension scheme.
- Why this job: Shape the future of research while working with a talented team.
- Qualifications: Experience in IT change management and advanced ITIL 4 certification required.
- Other info: Hybrid working available; apply by January 19, 2025.
The predicted salary is between 56745 - 72509 £ per year.
IT Change and Release Manager
£56,745 to £72,509 per annum dependent on skills and experience (this may include allowances)
Full time
Permanent
Polaris House, Swindon or Keyworth Nottingham (Hybrid working available)
Closing date Sunday 19th January 2025
Do you want to lead impactful IT service transformations and ensure seamless change management in a dynamic environment? Join UKRI as a IT Change and Release Manager and shape the future of research and innovation.
Job Overview
The UKRI CIO Group plays a pivotal role in managing and optimising the organisations critical enterprise technical services that underpin and enable UKRI’s business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.
This post provides a rare opportunity for an experienced Service delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to ensures that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented. They ensure this is done in line with processes and using appropriate tools.
Responsibilities
- Evaluating Current Processes: Assessing the existing release processes for gaps, inefficiencies, or risks and developing mitigation plans
- Planning and Coordination: Planning, coordinating, and managing releases across development, testing, and production environments, ensuring communication channels for release updates, risks, and issues
- Documentation and Tools Audit: Auditing existing documentation and tools for release management processes and ensuring alignment with organizational goals
- Stakeholder Communication: Communicating with various stakeholders, including product management, DevOps, developers, and QA teams, to understand dependencies and ensure smooth releases
About you
- Demonstrated extensive experience in managing IT change and release processes, ensuring seamless transitions and minimal disruption to business operations.
- Advanced certification in ITIL 4, showcasing a deep understanding of IT service management principles and practices.
- Proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery.
- Outstanding ability to communicate effectively with diverse stakeholders, including product management, DevOps, developers, and QA teams, ensuring clear and consistent messaging.
- Strong skills in conducting thorough risk assessments, identifying potential issues, and developing robust mitigation plans.
To view the full job description please click apply’ to visit our careers site.
Benefits
We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees’ development and promote a culture of continuous learning! A list of benefits below.
An excellent defined benefit pension scheme
30 days’ annual leave in addition to 10.5 public and privilege days (full time equivalent)
Employee discounts and offers on retail and leisure activities.
Employee assistance programme, providing confidential help and advice.
Flexible working options
How to Apply
Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Please click apply’ for further information and to visit our careers page.
IT Change and Release Manager employer: UK Research and Innovation (UKRI)
Contact Detail:
UK Research and Innovation (UKRI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change and Release Manager
✨Tip Number 1
Familiarize yourself with ITIL 4 principles, as this role requires advanced certification. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to IT service management.
✨Tip Number 2
Highlight your experience in Agile environments during discussions. This will show that you can adapt quickly to changes and manage projects efficiently, which is crucial for the role.
✨Tip Number 3
Prepare examples of how you've successfully communicated with diverse stakeholders in previous roles. Clear communication is key in this position, so showcasing your skills here will set you apart.
✨Tip Number 4
Be ready to discuss your approach to risk assessment and mitigation. Providing concrete examples of how you've identified and addressed potential issues will demonstrate your proactive mindset.
We think you need these skills to ace IT Change and Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in managing IT change and release processes. Use specific examples that demonstrate your ability to ensure seamless transitions and minimal disruption.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your suitability for the role by addressing the key responsibilities and requirements mentioned in the job description. Emphasize your advanced ITIL 4 certification and experience in Agile environments.
Showcase Communication Skills: Highlight your outstanding ability to communicate effectively with diverse stakeholders. Provide examples of how you've successfully managed communication during previous IT service transformations.
Demonstrate Risk Assessment Expertise: Include specific instances where you conducted thorough risk assessments and developed robust mitigation plans. This will showcase your strong skills in identifying potential issues and ensuring smooth releases.
How to prepare for a job interview at UK Research and Innovation (UKRI)
✨Showcase Your Change Management Experience
Be prepared to discuss specific examples of how you've managed IT change and release processes in the past. Highlight your ability to ensure seamless transitions and minimal disruption to business operations.
✨Demonstrate Your ITIL Knowledge
Since advanced certification in ITIL 4 is a requirement, make sure to articulate your understanding of IT service management principles. Discuss how you've applied these principles in real-world scenarios.
✨Communicate Effectively with Stakeholders
Prepare to explain how you have successfully communicated with diverse stakeholders, including product management, DevOps, developers, and QA teams. Clear communication is key to ensuring smooth releases.
✨Discuss Risk Assessment Strategies
Be ready to talk about your experience in conducting thorough risk assessments. Provide examples of potential issues you've identified and the robust mitigation plans you've developed to address them.
