At a Glance
- Tasks: Lead AI transformation projects and automate enterprise processes using cutting-edge technologies.
- Company: Join Certinia, a global leader in services automation and customer success solutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and rapid project execution.
- Why this job: Make a real impact by driving AI innovations that enhance business efficiency.
- Qualifications: 8+ years in IT or Software Engineering with strong AI implementation experience.
The predicted salary is between 70000 - 90000 £ per year.
Location: SPAIN / UK - Harrogate / Remote
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce’s leading cloud platform provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures.
THE ROLE
Reporting to the Senior Director, Global IT, you are the AI technical lead within the IT Team for Certinia’s internal AI transformation. You will work hand-in-hand with an AI Business Analyst to identify high-impact enterprise processes and automate them using robust AI technologies. This is an execution-focused role: you will utilise existing, best-in-class AI tools to build scalable solutions that drive organisational acceleration and measurable ROI.
WHAT YOU WILL DO IN THIS ROLE
- Lead Technical Execution: Act as the primary builder for Certinia’s internal AI transformation. Turn high-level process goals into functioning, automated realities.
- Work Autonomously: Operate with a high degree of independence. You are responsible for taking a concept from the requirements phase through to a live, measurable result with minimal supervision.
- Drive Process Transformation: Execute top-down process improvements by integrating AI into enterprise-grade workflows to accelerate organisational adoption.
- Partner with the AI Business Analyst: Work hand-in-hand with the Analyst to validate technical feasibility and deploy solutions that meet the ROI and TTV objectives.
- Utilise Existing AI Technology: Hands-on configuration and deployment of established AI tools (e.g., Salesforce, Gemini, GCP, Claude, AWS) to solve immediate business challenges.
- Accelerate Time-to-Value (TTV): Focus on rapid implementation and scaling of solutions. Move quickly from identification to a live, production-ready state.
- Build Robust Automations: Ensure all AI-driven processes are backed by enterprise-grade technology, robust data pipelines, and reliable API integrations.
- Report on Service Health: Provide the Senior Director, Global IT with data-driven insights into the performance, health, and ROI of deployed AI services.
- Maximise Investment: Identify and unlock underutilised AI capabilities within the current technology stack to eliminate manual overhead and operational friction.
- Adopt AI Guardrails: Collaborate with the Security team to ensure all internal AI implementations remain compliant with InfoSec pillars and data privacy standards.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Execution Experience: 8+ years in IT or Software Engineering, with at least 3 years in a technical lead role delivering enterprise-grade process automation.
- AI Implementation Track Record: Proven experience utilising existing AI/ML technologies to transform business processes and mitigate LLM-specific risks (e.g., prompt injection and data leakage).
- Leadership Interfacing: Demonstrated experience engaging with Senior Leadership for requirements gathering and delivering high-impact technical demonstrations.
- Process Transformation Mindset: Deep understanding of enterprise-grade business processes and how to apply AI to accelerate ROI and shorten Time-to-Value (TTV).
- Framework Awareness: Familiarity with SOC 2 and ISO 27001 standards, with a focus on ensuring AI implementations align with ISO 42001 (AI Management System) readiness.
- Hands-on Cloud Expertise: Direct experience implementing and securing solutions within major cloud and SaaS environments, specifically AWS, GCP and Salesforce.
- Robust Engineering Standards: Proficient in building reliable data pipelines and API integrations that ensure AI outputs are accurate and enterprise-ready.
- Composure Under Pressure: Proven ability to lead technical deployments through high-pressure phases, such as rapid scale-ups or critical process migrations, with clarity.
- Cross-Functional Partnership: Strong ability to work in a "pod" structure with an AI Business Analyst, providing the technical "how" to meet high-level business "whats."
- Technical Storytelling: Strong ability to translate technical AI constraints and successes into clear business language.
- Problem Solving: Proficient in analysing legacy process bottlenecks and solving them using industry-best AI practices and existing technology stacks.
WHAT ELSE WOULD BE GREAT
- AI Tooling: Experience with AI orchestration layers.
- Prompt Engineering: Skill in refining LLM outputs for high-accuracy enterprise tasks.
- Agile Delivery: Experience in "Sprint" environments where speed and ROI are the primary measures of success.
AI Technical Lead IT-UK employer: UK Remote
Certinia is an exceptional employer that values flexibility and work-life balance, offering a part-time remote HR Specialist role that allows you to contribute meaningfully from anywhere in the UK. With a strong focus on employee growth and development, Certinia fosters a collaborative work culture where your analytical skills and process optimization expertise will be highly valued, ensuring you play a pivotal role in enhancing global HR operations. Join us to be part of a dynamic team that prioritises innovation and efficiency in a supportive environment backed by industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land AI Technical Lead IT-UK
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UK Remote values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UK Remote might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UK Remote!
✨Direct Apply to UK Remote
Let's not forget to apply directly through the UK Remote website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AI Technical Lead IT-UK
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UK Remote.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UK Remote. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UK Remote
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
