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- Tasks: Lead and motivate a team to deliver accurate payroll and pensions services.
- Company: Ofgem, the energy regulator for Great Britain, promoting inclusion and innovation.
- Benefits: Flexible working patterns, supportive culture, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while supporting diverse voices.
- Qualifications: Experience in payroll and pensions operations with strong leadership skills.
- Other info: Join a collaborative team focused on continuous improvement and effective service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Ofgem is the energy regulator for Great Britain. The Payroll & Pensions Lead is a hands-on operational leader responsible for the accurate, timely and compliant delivery of Ofgem’s payroll and pensions services. This role requires someone who can confidently lead and motivate a large team through high-pressure cycles and complex workloads, providing clear guidance, empathetic support and decisive oversight to maintain high performance standards. The post acts as the senior escalation point for sensitive payroll issues, communicating clearly and professionally with distressed employees, senior leaders and external partners. A strong and influential communicator, the role builds effective relationships across HR, Finance, Digital, HMRC and pension providers while guiding the team through significant change, including the transition to the new CSR system. With deep expertise in payroll and pensions operations and a commitment to accuracy, governance and continuous improvement, the successful candidate will combine strategic oversight with a proactive, hands-on approach to service delivery.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome – as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This is a full time position, however we welcome flexible working patterns including compressed hours and job share.
Key Responsibilities- Leadership: Lead, develop and motivate the payroll and pensions team, ensuring clear priorities, fair workload distribution, strong performance standards and effective wellbeing support.
- Operational Oversight: Oversee day-to-day payroll and pensions operations, ensuring accuracy, compliance and efficient processing across all activities. Provide guidance and expert decision-making during peak periods and operational pressure points. Build strong relationships with internal and external stakeholders including HMRC, pension providers, finance teams and senior leaders. Champion the secure handling, storage and transfer of sensitive payroll and personal data.
- Stakeholder Engagement & Relationship Management: Act as the final escalation point for complex or sensitive payroll and pension cases, managing issues with professionalism and empathy. Work closely with HR Business Partners, Service Enablement Hubs and business leaders to ensure integrated service delivery. Collaborate with Finance and Digital teams to ensure readiness for and smooth transition into new CSR system requirements.
Payroll and Pensions Lead employer: UK Regulators' Network
Contact Detail:
UK Regulators' Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll and Pensions Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching Ofgem and understanding their culture. Be ready to discuss how your experience aligns with their values, especially around inclusion and teamwork.
✨Tip Number 3
Practice your communication skills! As a Payroll and Pensions Lead, you’ll need to convey complex information clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Payroll and Pensions Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll and Pensions Lead role. Highlight your leadership experience, operational oversight skills, and any relevant achievements in payroll and pensions. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams through high-pressure situations and built strong relationships with stakeholders. Let us feel your passion for the role!
Showcase Your Communication Skills: As a Payroll and Pensions Lead, clear communication is key. In your application, demonstrate your ability to communicate effectively with various audiences. Whether it's through your writing style or examples of past experiences, we want to see how you can connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our inclusive culture at Ofgem!
How to prepare for a job interview at UK Regulators' Network
✨Know Your Payroll and Pensions Stuff
Make sure you brush up on your payroll and pensions knowledge before the interview. Understand the latest regulations, compliance requirements, and best practices in the industry. This will show that you're not just familiar with the basics but are also ready to tackle complex issues.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've motivated a team or handled high-pressure situations. Highlight how you support your team's wellbeing and maintain performance standards.
✨Communicate Clearly and Empathetically
Given the sensitive nature of payroll issues, practice how you would communicate with distressed employees and senior leaders. Use role-play scenarios to refine your approach, ensuring you convey professionalism and empathy in your responses.
✨Build Relationships and Collaborate
Prepare to discuss how you've built effective relationships with stakeholders in previous roles. Think about times when collaboration with HR, Finance, or external partners led to successful outcomes. This will demonstrate your ability to work across teams and manage complex interactions.
