At a Glance
- Tasks: Lead the Policy team to shape impactful regulations in the payments sector.
- Company: Join the Financial Conduct Authority, a key player in UK financial services regulation.
- Benefits: Flexible working, exposure to strategic issues, and leadership opportunities.
- Other info: Be part of a dynamic environment with significant career growth potential.
- Why this job: Make a real difference in the payments landscape while leading a talented team.
- Qualifications: Experience in policy development and stakeholder engagement is essential.
The predicted salary is between 55000 - 65000 £ per year.
The work of the PSR/Payment Systems Directorate has a significant impact on millions of consumers and businesses as well as UK and international markets. We use a range of regulatory tools to ensure firms have the interests of their clients and the integrity of the market at the heart of how they run their business. This includes setting the standards we expect firms to meet, exploring and analysing identified risks within firms in our sectors through firm specific and cross-firm work; ensuring firms behave appropriately when detriment arises. We also work closely with trade bodies and other third parties to help determine and communicate trends, forward views and gauge the horizon of risks in the market.
The Department has undergone a period of significant change in the last few years, including the restructuring of existing departments and the establishment of new teams and capabilities. The emphasis of the role is now on ensuring effective cross-team delivery alongside focused external engagement and stakeholder management. Playing a key role in building relationships with senior industry stakeholders, the job holder will need to represent the PSR/FCA within the industry as well as delivering on a portfolio of projects that have an external impact and a significant domestic profile. The Policy team’s role is fundamental to delivering impact in multiple key areas of our updated Strategy. This includes completing our critical work on card fees, variable recurring payments and Authorised Push Payment fraud.
This will involve taking a lead during a time of significant change and innovation in the PSR/FCA and the payments arena. The role requires an individual who will be able to lead a team of both experienced colleagues and new recruits to understand and incorporate expert legal and economic advice into policies that reflect our strategic priorities and statutory responsibilities to promote competition and innovation, while demonstrating our reputation as a leading regulatory body. In essence, we are looking for someone who can take a pragmatic approach to using the PSR/FCA’s powers to protect people in the payments space through robust, creative policy development and excellent stakeholder engagement.
The Head of Policy leads this team and is a member of the Payment Systems Regulator’s Executive Team. The role-holder will be responsible for making decisions that influence and impact the organisation and the UK’s payments systems, as part of the PSR’s Executive Team. They will also be responsible for leading the development and delivery of policy for the PSR and providing high quality advice to the PSR Executive. They will also represent the PSR at Board level and with executive levels of major banks and payment firms; the Bank of England and FCA; and will engage with Parliament (MPs and Select Committees).
As a member of the Executive, the job holder will be a key contributor to the delivery of our current strategy and in developing our new strategy, as well as the PSR’s Annual Business Plan. Therefore, the job holder will not only need to lead and give direction within their department (circa 40 people) but to embrace responsibility for working with the PSR leadership team to set direction for the wider organisation. Reflecting the changing payments landscape the nature of the responsibilities will develop over time to reflect new issues and challenges.
Leading on regulatory policy for the PSR and being open to a wide variety of approaches to improve outcomes for people and businesses using payments within our remit. Actively working with the Deputy Managing Director and wider PSR Executive Team to lead and advise the MD, Board members and on regulatory policy matters.
Sponsoring key policy initiatives and projects, working across organisational boundaries to develop a unified PSR approach to our work. Taking a confident, collaborative approach towards stakeholders and delivery partners to ensure high-quality outcomes. These initiatives include taking action to address harm, to support improvements in payment systems and to take steps to increase choice and competition. The role may also involve leading market reviews or investigations into market disputes or competition issues.
Establishing strong, working relationships with our external stakeholders as one of the key ‘faces’ of the PSR, based on mutual respect and open dialogue. Building effective relationships with key senior stakeholders internally and externally that generate visibility of and support for our work. These may include stakeholders from payment system operators, HM Treasury, the Bank of England and the Competition and Markets Authority (CMA). Particularly close and collaborative working with the Financial Conduct Authority will be a core part of this role.
Contributing to the PSR’s vision and strategy. Developing and implementing plans to implement the recent Strategy update. Provide exceptional leadership and management of the Policy Department, developing and supporting a high performing management team, and encouraging team working and collaboration across all areas of the PSR. Being an active role model for PSR colleagues across the organisation and a visible member of the PSR Executive leadership team. Building a strong and inclusive division that attracts and develops diverse talent.
Joining the Senior Leadership Team (SLT) at the PSR during an exciting and challenging time in financial services and its regulation. Leading a department of talented and committed people through significant, high profile, projects whilst also delivering on business-as-usual objectives. Exposure to strategic issues and key players in the world of finance and regulation, both nationally and internationally.
Location: London
Contract type: Full time, Permanent
Profession: Financial Services, Manager, Payments, Policy, Strategy
Working pattern: Flexible working, Hybrid
Closing Date: 22/06/2026
Head of Department (PSR Policy) in London employer: UK Regulators' Network
The Financial Conduct Authority (FCA) is an exceptional employer, offering a dynamic work environment in London where you can make a significant impact on the financial services landscape. With a strong emphasis on employee growth and collaboration, the FCA fosters a culture of inclusivity and innovation, providing opportunities to lead high-profile projects while engaging with key stakeholders across the industry. Join us to be part of a forward-thinking team that values your contributions and supports your professional development in a rapidly evolving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Department (PSR Policy) in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Department. Highlight your leadership skills and ability to drive policy changes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Head of Department (PSR Policy) in London
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Head of Department (PSR Policy) role is all about. Dive into the job description and highlight key responsibilities and requirements. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience:When you're putting together your application, don’t just list your previous jobs. Instead, focus on specific experiences that relate to the role. Use examples that demonstrate your leadership skills, stakeholder engagement, and policy development expertise. We want to see how you've made an impact in your past roles!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can lead with confidence and creativity, so don’t be afraid to express your unique approach to problem-solving and policy-making. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the application process there. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UK Regulators' Network
✨Know Your Regulatory Stuff
Make sure you brush up on the latest trends and regulations in the financial services sector, especially those related to payment systems. Familiarise yourself with the PSR's recent initiatives and how they impact consumers and businesses. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Head of Department, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams through change or innovation. Highlight your experience in stakeholder management and how you've built relationships with senior industry players.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex regulatory challenges. Think about potential scenarios you might face in the role and how you would approach them. This will help you articulate your pragmatic approach to policy development.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the PSR's strategy and future direction. Engaging with your interviewers not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and career goals.
