At a Glance
- Tasks: Investigate and resolve complaints, ensuring customer satisfaction and service improvement.
- Company: Join the UK Regulators' Network, a leader in service excellence.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a specialized team dedicated to continuous improvement.
- Why this job: Make a real difference by resolving high-profile issues and enhancing customer experiences.
- Qualifications: Strong analytical skills and excellent customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
UK Regulators' Network is seeking a Corporate Complaints Officer in Birmingham to join a specialized team to investigate and resolve complaints about their service.
The role requires strong analytical skills and excellent customer service, managing sensitive and high-profile issues.
You'll be involved in challenging interactions, ensuring satisfaction after complaints initially handled by operational teams.
This position offers flexible and hybrid working conditions, contributing to continuous improvement in service delivery.
#J-18808-Ljbffr
We think you need these skills to ace Senior Corporate Complaints Investigator in Birmingham
Analytical Skills
Customer Service
Complaint Resolution
Interpersonal Skills
Problem-Solving Skills
Attention to Detail
Communication Skills
