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- Tasks: Handle customer enquiries and manage licence applications in the water sector.
- Company: A regulatory body for utilities focused on customer service and improvement.
- Benefits: Hybrid work, professional growth opportunities, and a supportive team environment.
- Why this job: Make a real impact by resolving disputes and improving customer experiences.
- Qualifications: Strong customer service skills and an understanding of regulatory environments.
- Other info: Join a dynamic team in Birmingham with excellent career development prospects.
The predicted salary is between 30000 - 42000 £ per year.
A regulatory body for utilities is seeking two Casework Associates to handle customer enquiries and manage licence applications. The role requires strong customer service, planning skills, and an understanding of the regulatory environment within the water sector.
Successful candidates will oversee a caseload, ensure prompt resolutions of disputes, and contribute to continuous improvement efforts. This position offers hybrid working arrangements and opportunities for professional growth in Birmingham.
Regulatory Casework Associate – Hybrid Work & Impact in Birmingham employer: UK Regulators' Network
Contact Detail:
UK Regulators' Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Casework Associate – Hybrid Work & Impact in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! We should rehearse common interview questions related to customer service and regulatory environments. This way, we can confidently showcase our skills and experiences when it matters most.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and potentially even a referral, which can really boost our chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a thank-you email expressing our appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Regulatory Casework Associate – Hybrid Work & Impact in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, especially in a regulatory or utility context.
Demonstrate Your Planning Prowess: Planning is key for this role! Share examples of how you've managed your time and caseload effectively. We love seeing candidates who can juggle multiple tasks while keeping everything organised.
Understand the Regulatory Environment: Familiarise yourself with the regulatory landscape of the water sector. We appreciate candidates who can demonstrate their knowledge and understanding of the industry, so don’t hesitate to mention any relevant experience or insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Birmingham!
How to prepare for a job interview at UK Regulators' Network
✨Know Your Regulatory Stuff
Make sure you brush up on the regulatory environment within the water sector. Familiarise yourself with key regulations and recent changes that might affect customer service and licence applications. This will show your potential employer that you're not just interested in the role, but that you understand the landscape you'll be working in.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved disputes. Think about specific situations where your planning skills made a difference. Being able to articulate these experiences will demonstrate your capability to manage a caseload effectively.
✨Emphasise Continuous Improvement
Since the role involves contributing to continuous improvement efforts, come prepared with ideas or suggestions based on your previous roles. Think about processes you've improved or efficiencies you've introduced. This shows that you're proactive and committed to enhancing the work environment.
✨Be Ready for Hybrid Work Questions
As this position offers hybrid working arrangements, be ready to discuss how you manage your time and productivity in a flexible work setting. Share strategies that have worked for you in the past, and express your enthusiasm for the benefits of hybrid work, such as better work-life balance.
