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For Companies At a Glance
- Tasks: Handle claims and provide excellent customer service in a fast-paced environment.
- Company: Join the Solicitors Regulation Authority, a leader in client protection.
- Benefits: Flexible working, hybrid options, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients navigate their claims effectively.
- Qualifications: Experience in claims handling and strong communication skills required.
- Other info: Supportive team culture with mentoring opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role
At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund. In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI’s in line with case management guidelines.
With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes. You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment.
You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports. You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed.
You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression. Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews.
Location: Birmingham
Contract type: Full time, Permanent
Profession: Claims Handler, Legal
Working pattern: Flexible working, Hybrid
Closing Date: 16/02/2026
Fast Track Claims Handler Level 2 (Compensation Fund Caseworker) in Birmingham employer: UK Regulators' Network
Contact Detail:
UK Regulators' Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Track Claims Handler Level 2 (Compensation Fund Caseworker) in Birmingham
✨Tip Number 1
Get to know the company! Research the Solicitors Regulation Authority and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with claimants over the phone and in writing, make sure you can articulate your thoughts clearly. Role-play with a friend or use our resources to sharpen those skills!
✨Tip Number 3
Prepare for the interview by thinking about how you can demonstrate your customer service skills. Have examples ready that showcase your ability to manage expectations and handle complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Fast Track Claims Handler Level 2 (Compensation Fund Caseworker) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fast Track Claims Handler role. Highlight your experience in claims handling and customer service, as well as your ability to manage high volumes of cases. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully handled claims or communicated effectively with clients. This will help us see your potential in action.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your writing reflects the high-quality reports we expect in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at UK Regulators' Network
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and the Compensation Fund. Familiarise yourself with common case types and the relevant legal frameworks. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role has a huge focus on customer service, prepare examples of how you've provided excellent service in previous roles. Think about specific situations where you managed expectations or resolved complaints effectively.
✨Practice Your Communication Style
You'll need to communicate clearly both verbally and in writing. Practice explaining complex information in simple terms, as if you were talking to a claimant. This will show your ability to distil technical details into understandable language.
✨Demonstrate Your Ability to Work Under Pressure
This position is high volume and KPI driven, so be ready to discuss how you've successfully managed workloads in similar environments. Share strategies you’ve used to stay organised and meet deadlines while maintaining quality.
