UK Red Security & Fire Systems Ltd
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Full-time, permanent
Salary: Competitive and dependent on experience
UK Red Security & Fire Systems Ltd is looking for an experienced and organised Technical Operations Coordinator to support our engineering and office teams.
This is a varied office-based technical role suited to someone with experience in the fire and security industry. You will review work before engineer attendance, liaise with engineers, provide remote technical support, order materials, assess completed job sheets and prepare completed works for invoicing.
Key responsibilities
- Review work orders before allocating them to engineers.
- Check the scope of work, site information and customer requirements.
- Review previous job history and relevant system information.
- Identify the materials, equipment and technical information required.
- Ensure engineers have clear and complete instructions before attendance.
- Liaise with engineers throughout planned, reactive and remedial works.
- Provide remote technical support to engineers and customers.
- Carry out authorised remote system programming and diagnostics.
- Review system logs, alerts, network status and device communications.
- Determine whether faults can be resolved remotely or require site attendance.
- Record all remote access, technical support and programming changes.
- Order materials and equipment from approved suppliers.
- Raise purchase orders and allocate costs to the correct jobs.
- Monitor outstanding orders and coordinate deliveries.
- Review engineers' completed job sheets for accuracy and completeness.
- Check labour hours, materials used, photographs, certificates and customer sign-off.
- Follow up missing information and outstanding actions with engineers.
- Identify additional works, variations, remedial work and return visits.
- Add labour, material, equipment and other costs to completed jobs.
- Compare actual costs against quotations and budgets.
- Confirm all additional chargeable works have been captured.
- Calculate selling values and review estimated job margins.
- Close completed jobs and release them for invoicing.
- Monitor open jobs and help reduce delays between completion and invoicing. xgikmsk
The successful candidate
You should have:
Previous experience within the fire and security industry.
Technica...
Technical Operations Cooridinator employer: UK Red Security Ltd
UK Red Security & Fire Systems Ltd is an excellent employer, offering a dynamic and supportive work environment for the Technical Operations Coordinator role. With a focus on employee growth, we provide comprehensive training on company systems and procedures, ensuring that our team members are well-equipped to excel in their roles. Our commitment to equal opportunities and a collaborative culture makes this an ideal place for individuals seeking meaningful and rewarding employment in the fire and security industry.
