At a Glance
- Tasks: Manage customer enquiries and draft wayleave agreements in a supportive team.
- Company: Join a leading energy company with a commitment to equal opportunity.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks like gym discounts.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Make a real difference in property management while developing your skills.
- Qualifications: Customer-focused with good PC skills and a willingness to learn.
The predicted salary is between 35158 - 35158 £ per year.
This Business Support Assistant will report to the Property & Consents Business Support Manager and will work within the Property & Consents, Asset Management directorate based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of £35,158.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.
We also provide the following additional benefits:
- Reservist Leave – Additional 18 days full pay and 22 unpaid
- Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit Scheme
- Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
- Occupational Health support
- Switched On – scheme providing discount on hundreds of retailers' products
- Discounted gym membership
- Employee Assistance Programme
Job Purpose: This Business Support Assistant (BSA) within the Property & Consents (P&C) Department exists to manage customer enquiries, draft and issue wayleave agreements for existing electrical apparatus and undertake the administrative responsibilities. You will also assist with the ongoing management of P&C consent records and associated payments and provide support to P&C management team, surveyors and the wider business.
Dimensions: No budgetary or line management responsibility.
Principal Accountabilities:
- Manage inbound enquiries from internal/external customers by telephone, email and post.
- You will be proficient and have a technical understanding of licences, easements, property, title deeds and land registry documents.
- Provide accurate information to customers and update core property & consent record systems.
- Communicate with landowners (customers) to resolve and answer questions relating to rights over land for electric lines and property interests.
- Provide landowner (customers) with copies of all appropriate consent documents associated with land in their ownership observing current GDPR procedures.
- Resolve and answer questions relating to rights over land for electric lines and property interests, including understanding the differences between wayleave agreements, easements Leasehold and Freehold interests.
- Provide guidance on access/maintenance issues.
- Provide customer service with care for our service standards (Broad Measure of Customer Satisfaction) and to locally agreed service level standards.
- Understand when to escalate enquiries and formal legal notices to managers and experienced surveying colleagues.
- Undertake all necessary legal, land and network arrangement due diligence to draft and issue landowners with new or replacement annual or termed wayleave agreements for electrical equipment on their property.
- Audit annual/termed wayleave or lease payments to landowners from property & consent systems.
- Provide the administrative/technical support for the setting up, transfer and ongoing management of payment records within the wayleave payment system (SAP).
- Provide administrative support for the management of consent records, linked to engineering data (functional locations), within the consent database and associated digital data points.
- Provide appropriate administration support to all P&C Managers/Surveyors, including the raising and management of purchase orders and payment to suppliers, within SAP.
- Provide administrative oversight, including a role of Lone Working Device Super User.
- Provide administrative support for important business systems and reporting.
Qualifications: You will have a customer orientated approach and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints. Good PC literacy with the ability to learn and use a variety of systems, including Microsoft Office, SAP, EGSA and ability to learn bespoke local systems. Awareness of the section's safety, financial and regulatory obligations and working knowledge wayleaves, easements, Lease/Freehold interests in land. You will be able to work co-operatively with others to achieve shared goals.
Health & Safety Responsibilities: Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
If you have any queries in connection to this vacancy or your application, please contact us quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Property & Consents Support Specialist (Hybrid) employer: UK Power Networks
Join a forward-thinking company that values its employees and fosters a supportive work culture in Bury St Edmunds. With a competitive salary, generous benefits including a personal pension plan, and opportunities for blended working, we prioritise employee well-being and growth. Our commitment to professional development and a diverse, inclusive environment makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Property & Consents Support Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees in the Property & Consents team on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of wayleave agreements and easements. Show us you know your stuff, and we’ll be impressed!
✨Tip Number 3
Practice your customer service skills. You’ll be dealing with landowners, so role-play some scenarios with a friend to nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Property & Consents Support Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property & Consents Support Specialist role. Highlight your relevant experience with customer service and property management, as well as any technical knowledge you have about wayleave agreements and easements.
Show Off Your Attention to Detail:In this role, accuracy is key! Use specific examples in your application that demonstrate your eye for detail, especially when it comes to managing records or handling customer enquiries. We want to see how you ensure everything is spot on!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon unless it's relevant to the role. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UK Power Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of wayleave agreements, easements, and property interests. Familiarise yourself with the technical terms and processes mentioned in the job description, as this will show that you're serious about the role and understand what it entails.
✨Customer Service is Key
Since this role involves managing customer enquiries, think about examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you resolved issues or handled difficult situations, as this will demonstrate your ability to maintain high service standards.
✨Get Organised
Prepare a list of questions to ask during the interview. This could include inquiries about the team dynamics, the tools you'll be using, or how success is measured in the role. It shows you're proactive and genuinely interested in how you can contribute to the team.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your relevant skills and experiences. This will help you feel more at ease during the actual interview.
