At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for colleagues and teams.
- Company: Join UK Power Networks, a leader in energy solutions with a supportive culture.
- Benefits: Enjoy 25 days' leave, pension contributions, and discounts on gym memberships and tech.
- Other info: Dynamic role with opportunities for growth and development in a collaborative team.
- Why this job: Make a real impact by enhancing user experience and supporting critical services.
- Qualifications: Experience with desktop systems, Microsoft 365, and relevant IT certifications required.
The predicted salary is between 57000 - 57000 £ per year.
Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office.
In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution.
You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues.
The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre. This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact.
You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience.
We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+.
You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme.
IS EUC Support Engineer in Ipswich employer: UK Power Networks
UK Power Networks is an excellent employer, offering a dynamic work environment in the heart of London where employees can thrive both professionally and personally. With a strong focus on employee growth, the company provides comprehensive training and the flexibility of hybrid working, alongside competitive benefits such as a generous annual leave policy and a personal pension plan, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land IS EUC Support Engineer in Ipswich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UK Power Networks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UK Power Networks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UK Power Networks!
✨Direct Apply to UK Power Networks
Let's not forget to apply directly through the UK Power Networks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IS EUC Support Engineer in Ipswich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UK Power Networks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UK Power Networks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UK Power Networks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
