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For Companies At a Glance
- Tasks: Investigate voltage complaints and conduct EMF surveys to ensure compliance with standards.
- Company: Join a leading electricity network company focused on customer satisfaction.
- Benefits: Attractive salary, bonus, and opportunities for professional growth.
- Why this job: Make a real difference in the community by solving electrical issues.
- Qualifications: Understanding of electricity networks and relevant qualifications required.
- Other info: Dynamic team environment with a focus on collaboration and problem-solving.
The predicted salary is between 39283 - 43183 £ per year.
The Voltage Technician will report to the Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Hemel office. You will be a permanent employee with a salary of £39,283 per annum, one network payment of £712.10 per annum, and a bonus of 3%.
Job Purpose
To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.
Principal Accountabilities
- Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards.
- Investigate voltage complaints to establish if the supply voltage is outside statutory limits.
- Check network running arrangements.
- Install and download recording equipment.
- Interpret results from recording equipment and recommend action to rectify any issues identified.
- Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation.
- Work as part of a team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards.
- Work as part of a team with Field Engineers on load related issues identified through the fault process.
- Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work.
- Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
- Undertake EMF surveys.
- Undertake site surveys including pre-work assessments.
Nature and Scope
The voltage technician reports to the Field Staff Supervisor. As a voltage technician, the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted within the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them of the outcome of the investigation. They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and downloading recording equipment, interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues. Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. You will undertake EMF surveys and communicate the results to the customer. You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting. You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services.
Knowledge, Skills, Qualifications & Experience
You will be asked to have the following Qualifications:
- Critical: An understanding of the electricity network.
- Have a City & Guilds 2322.
- Authorised to Switch and Link on the LV network.
- Computer literate and be able to operate mobile technologies.
- Be able to interpret graphs and data.
- Resolve problems.
- Be organised.
Desirable: Have a ONC.
Voltage Technician in Hemel Hempstead employer: UK Power Networks
Contact Detail:
UK Power Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voltage Technician in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to voltage complaints and EMF surveys. We want you to feel confident and ready to showcase your skills and knowledge!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Voltage Technician in Hemel Hempstead
Some tips for your application 🫡
Show Your Understanding of the Role: Make sure to highlight your understanding of the electricity network and the specific responsibilities of a Voltage Technician. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UK Power Networks
✨Know Your Stuff
Make sure you brush up on your understanding of the electricity network and the specific responsibilities of a Voltage Technician. Familiarise yourself with the Electricity Guaranteed Standards (EGS) and Electricity Internal Standards (EIS) so you can confidently discuss how you would handle voltage complaints and EMF surveys.
✨Show Your Problem-Solving Skills
Be prepared to share examples of how you've resolved issues in the past, especially those related to electrical systems or customer complaints. Think about specific situations where you interpreted data or graphs to make informed decisions, as this will demonstrate your analytical skills.
✨Communication is Key
Since you'll be working closely with customers and Field Engineers, practice articulating your thoughts clearly. Be ready to explain how you would keep customers informed during investigations and how you would collaborate with your team to ensure timely resolutions.
✨Get Organised
The role requires strong organisational skills, so think about how you manage your time and tasks. Prepare to discuss any tools or methods you use to stay organised, especially when juggling multiple appointments and investigations. This will show that you're ready to handle the demands of the job.
