At a Glance
- Tasks: Lead a team in overhead line construction and ensure customer satisfaction.
- Company: Join UK Power Networks, a leader in energy delivery.
- Benefits: Competitive salary, bonus, generous leave, and pension contributions.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in overhead line construction and strong communication skills.
The predicted salary is between 58644 - 58644 £ per year.
This Linesperson Team Leader/Chargehand will report to the Project Manager and work within the Network Operations Capital Delivery team based in our Downham Market, Norfolk office. You will be a permanent employee in our UK Power Networks team.
Responsibilities
- Actively engage with customers and landowners affected by our works and proactively work towards improving customer satisfaction scores.
- Liaise with Project Managers and Field Managers to ensure timely delivery of customer-focused works.
- Liaise with other delivery functions to ensure the smooth running of Distribution Capital Delivery works.
- Take a proactive approach to customer care and maintain a record of zero customer complaints.
- Use a mobile tablet device to receive work instructions and record working time and actual work completed.
- Have or be willing to work towards AP or SAP authorisations.
- Have an in-depth knowledge of overhead line construction techniques and operation of the overhead line network.
- Hold or be willing to work towards an HGV driving license.
- Maintain competency as a slinger and signaller.
- Hold a UK Power Networks competency certificate.
- Hold a City & Guilds 2339 (formerly 2322) certificate or equivalent.
- Be a joint support person (Jointers mate).
- Complete Land Rover Off Road Driver Training (BORDA Standard).
- Hold an IPAF MEWP Operator – Static Boom (1b) licence.
- Work on own initiative and complete self-risk assessments.
- Be prepared to train and learn new skills to perform the full range of duties.
- Have experience and in-depth knowledge in the field of low voltage and 11 kV overhead line construction and maintenance.
- Hold an HAUC (NRSWA) qualification as a supervisor and operative.
- Be flexible with attitude to work and working hours.
- Build good working relationships within your own team and with wider contacts.
- Communicate effectively with a wide range of individuals in a clear and concise manner.
- Possess strong organisational skills, attention to detail, ability to lead and work as a team, strong interpersonal skills and a strong safety focus.
Qualifications & Skills
- In-depth knowledge of overhead line construction techniques.
- Knowledge of low voltage and 11 kV distribution network operations.
- Experience in customer engagement and problem resolution.
- Strong communication, organisational and safety skills.
- Ability to work independently and in a team.
- Technical competencies listed in the responsibilities section (e.g., mobile tablet usage, AP/SAP authorisations, HGV licence).
Benefits
- Salary of £58,644.
- Bonus of 3 %.
- 25 Days Annual Leave plus bank holidays.
- Reservist Leave – Additional 18 days full pay and 22 days unpaid.
- Personal Pension Plan with employer matching contribution of 8 % or 10 %.
- Tenancy Loan Deposit Scheme and Season Ticket Loan.
- Tax‑efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes.
- Occupational Health support.
- Switched On scheme providing discounts on hundreds of retailers’ products.
- Discounted gym membership.
- Employee Assistance Programme.
Linesperson Team Leader/Chargehand in Denver employer: UK Power Networks
As a Linesperson Team Leader/Chargehand at UK Power Networks in Downham Market, you will join a supportive and dynamic work culture that prioritises employee growth and customer satisfaction. With competitive benefits including a generous salary, bonus opportunities, and extensive leave provisions, our commitment to your well-being is evident. We foster a collaborative environment where you can develop your skills and advance your career while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Linesperson Team Leader/Chargehand in Denver
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on UK Power Networks. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to customer engagement and problem resolution, as these are key for the Linesperson Team Leader role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with overhead line construction techniques and how you've handled customer complaints in the past. Use specific examples to demonstrate your knowledge and how you can contribute to improving customer satisfaction scores.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Linesperson Team Leader/Chargehand in Denver
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of overhead line construction techniques and any relevant qualifications, like your City & Guilds certificate.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Linesperson Team Leader role. Share specific examples of how you've engaged with customers and resolved issues in the past.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to connect with different individuals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at UK Power Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of overhead line construction techniques and the operations of low voltage and 11 kV distribution networks. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who truly understands the role.
✨Customer Engagement is Key
Since this role involves actively engaging with customers and landowners, prepare some examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or improved satisfaction scores – these stories will highlight your skills in customer care.
✨Show Off Your Team Spirit
This position requires strong interpersonal skills and the ability to work as part of a team. Be ready to share experiences where you’ve collaborated effectively with others, whether it was in a leadership role or as a supportive team member. Highlighting your teamwork will resonate well with the interviewers.
✨Be Ready for Technical Questions
Expect questions related to the technical competencies listed in the job description, such as mobile tablet usage and safety protocols. Familiarise yourself with these tools and processes, and be prepared to discuss how you would apply them in your day-to-day work.
