At a Glance
- Tasks: Deliver outstanding customer service and support technical queries in the electricity distribution sector.
- Company: Join UK Power Networks, a leader in electricity distribution with a supportive team culture.
- Benefits: Enjoy a competitive salary of £39,283 plus a 3% bonus and career development opportunities.
- Other info: Launch your career in a high-performing team and gain invaluable experience.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: City & Guilds 232 in Electrical Engineering and familiarity with Microsoft packages and SAP.
The predicted salary is between 23500 - 27000 £ per year.
Are you passionate about delivering outstanding customer service and eager to develop your technical skills in the electricity distribution sector? UK Power Networks is searching for a driven Technical Support Assistant to join our Connections team in Colchester. As a permanent member of our staff, you will benefit from a competitive salary of £39,283 with a 3% bonus.
In this engaging role, you will report to the Lead Design Engineer, collaborating closely with designers to assess customer requirements, analyse points of connection, prepare quotations, and deliver exceptional advice and support throughout the connection process. You will provide clear, accurate information to customers and colleagues, tackling technical queries and working to tight deadlines on project re-quotes and revalidations.
Your responsibilities will include:
- Reviewing costs against budgets
- Supporting more complex projects as needed
- Monitoring data entry into SAP and other company systems
- Maintaining compliance with regulatory standards
- Minimising complaints
- Achieving financial, safety, and quality targets
All the while, you will develop your knowledge of network records, LV network procedures, and current standards, gaining invaluable experience in electricity network design and pricing.
To succeed, you will need a City & Guilds 232 in Electrical Engineering, be familiar with Connections business processes, have an understanding of standards and licence conditions, and be comfortable using Microsoft packages, SAP, and Netmap (Navigator experience is a plus). If you are detail-oriented, have a history of delivering excellent customer service, and are keen to gain organisational awareness and pricing experience, this is the perfect opportunity to launch your career.
Don’t miss your chance to make a real impact. Apply by 18/03/2026 and become part of a supportive, high-performing team at UK Power Networks. Step into a role where your commitment to customer service and drive for technical excellence will be recognised and rewarded.
Technical Support Assistant employer: UK Power Networks (Operations) Ltd
UK Power Networks is an exceptional employer that prioritises employee development and a collaborative work culture. As a Technical Support Assistant in Colchester, you will enjoy a competitive salary, a supportive team environment, and opportunities to enhance your technical skills while contributing to vital projects in the electricity distribution sector. With a focus on customer service excellence and compliance, you'll find a rewarding career path that values your contributions and fosters professional growth.
Contact Details:
UK Power Networks (Operations) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant
✨Tip Number 1
Network, network, network! Reach out to people in the electricity distribution sector, especially those at UK Power Networks. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of examples from your past experiences that showcase your ability to tackle technical queries and deliver outstanding support.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure your passion for customer service and technical excellence shines through in every interaction.
✨Tip Number 4
Follow up after your application or interview. A quick thank-you email can leave a lasting impression and shows that you're genuinely interested in joining the team at UK Power Networks.
We think you need these skills to ace Technical Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Assistant role. Highlight your customer service experience and any technical skills you have, especially in electrical engineering.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your eagerness to develop your technical skills. Mention specific examples of how you've tackled technical queries or worked under tight deadlines.
Showcase Relevant Qualifications:Don’t forget to mention your City & Guilds 232 in Electrical Engineering and any familiarity with Connections business processes. This will show us that you’re serious about the role and have the right background.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at UK Power Networks (Operations) Ltd
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge, especially the City & Guilds 232. Familiarise yourself with the Connections business processes and standards. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Service is Key
Since this role involves delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you tackled technical queries and maintained clear communication, as these are crucial skills for the position.
✨Get Comfortable with Tech
You’ll be using Microsoft packages, SAP, and possibly Netmap, so it’s a good idea to get familiar with these tools before the interview. If you can, practice navigating through them or even take a quick online tutorial to boost your confidence.
✨Show Your Team Spirit
This role requires collaboration with designers and other team members, so be ready to discuss how you work in a team. Share specific examples of how you’ve contributed to team projects and how you handle tight deadlines, as this will demonstrate your ability to thrive in a high-performing environment.
