Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate voltage complaints and conduct EMF surveys to ensure compliance with standards.
- Company: Join a leading energy provider committed to customer satisfaction and safety.
- Benefits: Attractive salary, bonus potential, and opportunities for professional growth.
- Why this job: Make a real difference in the community by ensuring reliable electricity supply.
- Qualifications: Understanding of electricity networks and relevant certifications required.
- Other info: Dynamic team environment with a focus on collaboration and problem-solving.
The predicted salary is between 39283 - 43183 £ per year.
The Voltage Technician will report to the Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Hemel office. You will be a permanent employee with a salary of £39,283 per annum, one network payment of £712.10 per annum and a bonus of 3%.
Job Purpose:
To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.
Principal Accountabilities:
- Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards.
- Investigate voltage complaints to establish if the supply voltage is outside statutory limits.
- Check network running arrangements.
- Install and download recording equipment.
- Interpret results from recording equipment and recommend action to rectify any issues identified.
- Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation.
- Work as part of a team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards.
- Work as part of a team with Field Engineers on load related issues identified through the fault process.
- Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work.
- Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
- Undertake EMF surveys.
- Undertake site surveys including pre-work assessments.
Nature and Scope:
The voltage technician reports to the Field Staff Supervisor. As a voltage technician, the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted within the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them of the outcome of the investigation. They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and downloading recording equipment, interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues. Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. You will undertake EMF surveys and communicate the results to the customer. You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting. You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services.
Knowledge, Skills, Qualifications & Experience:
You will be asked to have the following Qualifications:
- An understanding of the electricity network.
- Have a City & Guilds 2322.
- Authorised to Switch and Link on the LV network.
- Computer literate and be able to operate mobile technologies.
- Be able to interpret graphs and data.
- Resolve problems.
- Be organised.
Desirable:
- Have an ONC.
Voltage Technician in Hemel Hempstead employer: UK Power Networks (Operations) Ltd
Contact Detail:
UK Power Networks (Operations) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voltage Technician in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to current Voltage Technicians or people in the industry. A quick chat can give you insider info and maybe even a referral. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for the interview like it’s the final exam! Brush up on your knowledge of the electricity network and be ready to discuss how you’d handle voltage complaints. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Be ready to talk about your experience with mobile technologies and interpreting data. We love candidates who can demonstrate their ability to use tools effectively in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to join our team and make a difference!
We think you need these skills to ace Voltage Technician in Hemel Hempstead
Some tips for your application 🫡
Get to Know the Job: Before you start writing, take a good look at the job description. Understand what a Voltage Technician does and how your skills fit in. This will help us tailor your application to show you're the perfect match!
Be Clear and Concise: When you're writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your skills shine without getting lost in complicated terms!
Show Your Enthusiasm: Let your passion for the role come through in your writing. Mention why you're excited about working with us and how you can contribute to the team. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at UK Power Networks (Operations) Ltd
✨Know Your Stuff
Make sure you brush up on your understanding of the electricity network and the specific responsibilities of a Voltage Technician. Familiarise yourself with the Electricity Guaranteed Standards (EGS) and Electricity Internal Standards (EIS) as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've resolved voltage complaints or similar issues in the past. Think of specific examples where you interpreted data or worked with recording equipment to identify and rectify problems. This will demonstrate your practical experience and analytical skills.
✨Communication is Key
Since you'll be working closely with customers and team members, practice articulating your thoughts clearly. Be ready to explain how you would keep customers informed about their investigations and how you collaborate with Field Engineers and Network Planners.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the Voltage Technician role. This shows you're genuinely interested and engaged.
