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- Tasks: Lead the Connection Services team, ensuring excellent service for new and altered connections.
- Company: Join UK Power Networks, a leader in energy services, based in Bury St Edmunds.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on gym memberships and retailers.
- Why this job: Be part of a dynamic team making a real impact in energy services with great company culture.
- Qualifications: No specific qualifications required; just bring your passion and leadership skills!
- Other info: Salary starts at £52,630 with a 3% bonus; medical and DBS checks are necessary.
The predicted salary is between 52630 - 52630 £ per year.
This Connection Services Team Leader will report to the Connection Services Manager and will work within Network Operations based in our Bury St Edmunds office. You will be an employee in our UK Power Networks team.
You will attract a salary of £52,630 per annum and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check.
We also provide the following additional benefits:
- 25 Days Annual Leave plus bank holidays
- Reservist Leave - Additional 18 days full pay and 22 unpaid
- Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit Scheme
- Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
- Occupational Health support
- Switched On - scheme providing discount on hundreds of retailers' products
- Discounted gym membership
- Employee Assistance Programme
Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements.
Connection Services Team Leader employer: UK Power Networks (Operations) Ltd
Contact Detail:
UK Power Networks (Operations) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connection Services Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Connection Services Team Leader. Understanding the nuances of metered connections and customer service standards will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current employees in the UK Power Networks team. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the goals of the Connection Services team. Think of examples from your past experiences where you've successfully led a team or managed projects.
✨Tip Number 4
Research the latest trends in network operations and customer service within the energy sector. Being knowledgeable about industry developments will show your commitment and enthusiasm for the role.
We think you need these skills to ace Connection Services Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Connection Services Team Leader position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in network operations or similar fields. Emphasise leadership roles and any specific achievements that demonstrate your capability to lead a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your background and skills make you a perfect fit for the Connection Services Team Leader role, and provide examples of past successes in similar positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at UK Power Networks (Operations) Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Connection Services Team Leader. Familiarise yourself with the end-to-end service provision of metered connections and be ready to discuss how your experience aligns with these duties.
✨Showcase Leadership Skills
As a team leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or improved processes to enhance team performance.
✨Research UK Power Networks
Do your homework on UK Power Networks and their operations. Understanding their values, mission, and recent projects will help you tailor your responses and show genuine interest in the company.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
