Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer connections and provide excellent service throughout the process.
- Company: Join a leading energy provider with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension contributions, and various employee perks.
- Why this job: Make a real impact by helping customers connect to essential services.
- Qualifications: Customer service experience and a desire to learn and grow.
- Other info: Dynamic role with opportunities for career progression and personal development.
The predicted salary is between 33247 - 39936 £ per year.
The Connection Coordinator will report directly to the Connection Services Team Leader and will work within Connections Services, Network Operations based in our Maidstone office. You will be a permanent employee.
You will attract a starting salary of £33,247 per annum and a bonus of 3%. Progression to a higher salary scale is possible once full training and competencies are achieved. We also provide the following additional benefits:
- 22 days annual leave
- Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit scheme
- Tax efficient benefits: cycle to work scheme
- Season ticket loan
- Occupational Health support
- Switched On - scheme providing discount on hundreds of retailers' products
- Discounted access to sports and social clubs
- Employee Assistance Programme
Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA.
Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquiries, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, and provide quotations, book site visits, process payments, raise MPAN numbers and co-ordinate the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.
Principal Accountabilities:
- Develop great relationships with customers
- Receive and process the customer's initial enquiries
- Facilitate the booking of surveyor site visits
- Raise, issue and manage customer’s quotations
- Process payments for customers
- Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issue and complete work
- Liaise with both operatives and contractors to support with any site issues
- Help investigate customer complaints and escalate
- Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards
- Assist with any compliance or UAT projects
- Assist the management team in the progression of the team and department, through other projects/tasks that benefit the wider Connection Services team. This may include financial, business process, regulatory or compliance activities
What we are looking for:
- Excellent customer service experience
- Desire to develop and succeed
- Computer literate and use a variety of systems with fast and accurate keyboard skills
- Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team
- Initiative to resolve problems
- Educated to GCSE level or equivalent
The Connections Coordinator role within the Connection Services department is one of the most crucial and rewarding roles within the business due to its direct influence and effect on the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.
Connection Coordinator employer: UK Power Networks (Operations) Ltd
Contact Detail:
UK Power Networks (Operations) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connection Coordinator
✨Tip Number 1
Get to know the company! Research UK Power Networks and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the Connection Coordinator position!
We think you need these skills to ace Connection Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Connection Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t be shy about showcasing your computer literacy and problem-solving abilities. Mention any specific systems you've used, especially if they relate to work management tools like SAP. We love seeing candidates who are tech-savvy!
Be Personable: Since this role is all about building relationships with customers, let your personality shine through in your application. Share examples of how you've provided excellent customer service in the past. We’re looking for someone who can connect with our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at UK Power Networks (Operations) Ltd
✨Know Your Stuff
Make sure you understand the role of a Connection Coordinator inside out. Familiarise yourself with the responsibilities, like processing customer enquiries and managing quotations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples of how you've handled customer interactions in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to create positive impressions.
✨Brush Up on Tech Skills
The job involves using systems like SAP and SAP CRM, so it’s a good idea to highlight any experience you have with similar software. If you’re not familiar with these tools, do a bit of research beforehand to show that you’re proactive and willing to learn.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and the challenges faced by the Connection Services department. This shows that you’re engaged and serious about finding the right fit for both you and the company.