Business Services Administrator

This Business Services Administrator will report to the Business Support & Scheduling Manager and will work within Network Operations based in our Canterbury or Maidstone. You will be a permanent employee in our Powercare team, attracting a salary of 30,870 per annum and a bonus of 3%. This role offers hybrid working after training is completed and autonomy established: 3 days in the office, 2 days remote.

We provide the following additional benefits:

• 22 days annual leave
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme, season ticket loan
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Supplier discounts, such as O2, EE, Vauxhall cars etc.
• Discounted access to sports and social clubs
• Employee Assistance Programme
• Health care

As the Business Services Administrator, you will ensure the safe and effective running of all direct and contractor field resources for a range of work types including Small Service Connections and Fault activity, thereby ensuring full utilisation of the resources. It will be necessary to update all scheduling tools and other in-house IT systems. A large part of the role includes working with Operational teams to ensure that delivery targets are met, achieving great customer satisfaction for Network Operations EPN, South East & London Regions.

Knowledge, skills, qualifications & experience required:

• Previous experience within a customer service environment
• Good telephone skills
• Good level of PC literacy, and use a variety of systems with fast and accurate keyboard skills
• Team working - the drive and ability to work co-operatively with others to achieve shared goals
• Flexible attitude to work and working hours
• Experience within a similar role would be advantageous

Please Note: Internal candidates are eligible to apply for internal positions once they have successfully completed any contractual probationary period.

Health & Safety Responsibilities: Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.