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- Tasks: Investigate voltage complaints and conduct EMF surveys to ensure compliance with standards.
- Company: Join a leading electricity network operations team in Borehamwood.
- Benefits: Attractive salary, bonus, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on customer service and problem-solving.
- Why this job: Make a real difference by solving electrical issues and enhancing customer satisfaction.
- Qualifications: Understanding of electricity networks and relevant technical qualifications required.
The predicted salary is between 41031 - 41031 £ per year.
The Voltage Technician will report to the Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Borehamwood office. You will be a permanent employee.
Job Purpose: To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.
Principal Accountabilities:
- Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards.
- Investigate voltage complaints to establish if the supply voltage is outside statutory limits.
- Check network running arrangements.
- Install and download recording equipment.
- Interpret results from recording equipment and recommend action to rectify any issues identified.
- Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation.
- Work as part of a team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards.
- Work as part of a team with Field Engineers on load related issues identified through the fault process.
- Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work.
- Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
- Undertake EMF surveys.
- Undertake site surveys including pre-work assessments.
Nature and Scope: The voltage technician reports to the Field Staff Supervisor. As a voltage technician, the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted within the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them of the outcome of the investigation.
They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and downloading recording equipment, interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues.
Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. You will undertake EMF surveys and communicate the results to the customer.
You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting. You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services.
Knowledge, Skills, Qualifications & Experience: You will be asked to have the following Qualifications:
- Critical: An understanding of the electricity network. Have a City & Guilds 2322. Authorised to Switch and Link on the LV network. Computer literate and be able to operate mobile technologies. Be able to interpret graphs and data. Resolve problems. Be organised.
- Desirable: Have a ONC.
Voltage Technician in Borehamwood employer: UK Power Networks (Operations) Ltd
Contact Detail:
UK Power Networks (Operations) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voltage Technician in Borehamwood
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local events or join online forums related to voltage technology. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just wait for job postings to come to you. Reach out directly to companies you’re interested in, like us at StudySmarter. A friendly email expressing your interest can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and understanding of the electricity network. Be ready to discuss how you would handle specific voltage complaints and what steps you’d take to resolve them.
✨Tip Number 4
When you apply through our website, make sure to highlight your relevant experience and skills. Tailor your application to show how you meet the requirements of the Voltage Technician role, and don’t forget to showcase your problem-solving abilities!
We think you need these skills to ace Voltage Technician in Borehamwood
Some tips for your application 🫡
Show Your Understanding of the Role: Make sure to highlight your understanding of the electricity network and the specific responsibilities of a Voltage Technician. We want to see how you can apply your knowledge to investigate voltage complaints and work with customers effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the job description and requirements. Mention your City & Guilds 2322 qualification and any relevant experience that aligns with the role. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UK Power Networks (Operations) Ltd
✨Know Your Stuff
Make sure you brush up on your understanding of the electricity network and the specific responsibilities of a Voltage Technician. Familiarise yourself with the Electricity Guaranteed Standards and Internal Standards, as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've resolved issues in the past, especially those related to voltage complaints or network arrangements. Use specific examples to demonstrate your analytical skills and how you interpret data from recording equipment.
✨Customer Communication is Key
Since you'll be working closely with customers, think about how you can effectively communicate technical information to them. Prepare to share examples of how you've kept customers informed during investigations or projects, highlighting your ability to manage expectations.
✨Teamwork Makes the Dream Work
This role involves collaborating with Field Engineers and Network Planners, so be ready to talk about your experience working in teams. Share instances where you’ve successfully coordinated with others to achieve a common goal, especially in a technical environment.