Care Trainer in Tamworth

UK Phoenix Healthcare is a pioneering, nationally recognised provider delivering complex, nurse-led care to adults and children within their own homes. We are committed to transforming the delivery of specialist care across the UK through clinical excellence, innovation, and exceptional people development.

We are seeking an experienced, dynamic, and innovative Trainer to establish and lead our Learning and Development function. This is a pivotal role offering genuine influence over how we develop our workforce, build training excellence, and embed a culture of continuous learning that directly impacts care quality and CQC compliance.

You will design, coordinate, and deliver engaging, face-to-face training across all mandatory care standards, while building high-performing teams and maintaining documentation that reflects outstanding practice and regulatory excellence.

What You’ll Be Doing

• Training Delivery & Development
  • Design and deliver innovative, engaging face-to-face training sessions across all mandatory care standards and best practice frameworks.
  • Develop bespoke training programmes covering paediatric and adult complex care services, with specialist expertise in mental health, deprivation of liberty safeguards (DoLS), dementia, and learning disabilities.
  • Deliver training to groups of mixed abilities with confidence, adaptability, and strong facilitation skills.
  • Ensure all training content is current, evidence-based, and aligned to CQC Good to Outstanding standards and regulatory requirements.
  • Continuously review and evaluate training effectiveness based on learner feedback and outcome data.
• Department Leadership & Management
  • Establish and manage the Learning and Development department, setting training standards and governance frameworks.
  • Lead training budgets, scheduling, and resource allocation.
  • Recruit, support, and develop training delivery team members.
  • Set performance metrics and quality assurance processes for all training activities.
• Collaboration & Stakeholder Engagement
  • Work collaboratively with managers across clinical and operational services to identify training needs and priorities.
  • Partner with senior leadership to align training with business objectives and service improvement initiatives.
  • Represent training excellence at meetings, forums, and external stakeholder events.
  • Build relationships with external training partners and regulatory bodies as required.
• Documentation & Compliance
  • Maintain meticulous, up-to-date training records aligned with best practice and CQC compliance standards.
  • Create and manage training documentation, policies, and Standard Operating Procedures.
  • Ensure timely, accurate reporting on training delivery, completion rates, and staff competencies.
  • Stay current with legislation, CQC expectations, and industry best practice; influence policy and practice accordingly.
  • Lead training audits and quality assurance activities to maintain high standards.
• Regulatory & Quality Leadership
  • Ensure all training reflects CQC standards for Good to Outstanding, with particular focus on safeguarding, infection prevention, and care quality.
  • Support the organisation's regulatory journey and compliance planning.
  • Contribute to quality improvement initiatives through evidence-based training interventions.

Requirements

You are an accomplished, organised, and inspirational trainer with proven expertise in health and social care training delivery. You have exceptional communication skills, a passion for staff development, and the drive to build training excellence.

Essential Qualifications & Experience

• Relevant teaching or training qualification (e.g., Level 3 or above in Health & Social Care, Train the Trainer, Assessor qualification, or equivalent).
• Minimum 3+ years’ experience delivering training in health, social care, or related sector.
• Proven track record in designing and delivering engaging face-to-face training to mixed-ability groups.
• Strong knowledge of mandatory care standards and best practice frameworks.
• Demonstrated expertise in training delivery across paediatric and adult care settings.
• Strong specialist knowledge in mental health, deprivation of liberty safeguards (DoLS), dementia, and learning disabilities.
• Excellent written and verbal communication skills with ability to engage at all levels.
• Exceptional organisational skills with meticulous attention to detail.
• Confident with technology and ability to manage training documentation and learning management systems.
• Current professional registration or membership relevant to your discipline (desirable but not essential).
• Able to travel as required to support training delivery across UK Phoenix Healthcare locations.

Key Attributes

• Innovative and creative approach to training design and delivery.
• Confident facilitation skills with ability to engage, inspire, and manage diverse learner groups.
• Strong understanding of CQC compliance, regulatory standards, and quality assurance frameworks.
• Proactive, analytical mindset with commitment to continuous improvement.
• Collaborative, supportive approach to working with managers and clinical teams.
• Passionate about staff development and workplace learning.
• Flexible, resilient, and solutions-focused.

Benefits

Competitive salary commensurate with experience and qualifications. Flexible working arrangements where operational requirements permit. Opportunities to build and shape a training function from the ground up. Access to professional development and continued learning opportunities. Mentoring and support from senior leadership. Regular company events and team engagement initiatives. Inclusive, supportive workplace culture with emphasis on innovation and excellence. Pension scheme and statutory benefits. The genuine opportunity to influence care quality and staff development across a growing, national service.

Why Join Us?

UK Phoenix Healthcare is more than a care provider—we're driving transformation in how complex care is delivered. You'll work with a leadership team committed to clinical excellence, staff development, and creating genuine impact. This role offers visibility, autonomy, and the opportunity to build something meaningful—establishing training standards and culture that will define our organisation's success for years to come. As our Trainer, you'll directly shape the competence, confidence, and capability of our workforce, which directly translates to better care for the adults and children we serve. UK Phoenix Healthcare is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and identities.