At a Glance
- Tasks: Engage visitors and create memorable experiences at the iconic UK Parliament.
- Company: Join the House of Commons, a historic institution with a vibrant atmosphere.
- Benefits: Enjoy 30 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Part-time and full-time roles available with excellent training opportunities.
- Why this job: Be an ambassador for democracy while delivering outstanding customer service.
- Qualifications: Strong communication skills and a passion for engaging diverse audiences.
The predicted salary is between 23400 - 28600 £ per year.
What you'll be doing
As a Visitor Engagement Assistant, you'll help bring the story of UK Parliament to life for visitors from across the UK and around the world.
Acting as an ambassador for one of the UK's most iconic institutions, you'll create memorable and engaging experiences while providing a world-class welcome to everyone who visits the Palace of Westminster.
In this varied and people-focused role, you will
- Welcome visitors to Parliament, provide information and guidance, and help them access different areas of the estate, including the public galleries of the House of Commons and House of Lords debating chambers.
- Deliver a consistently exceptional visitor experience, proactively going above and beyond to exceed visitor expectations.
- Engage with a diverse range of audiences, including UK citizens, international visitors, schools, community groups and those who may be less familiar with Parliament and politics.
- Deliver inspiring tours and talks that bring Parliament's history, heritage and democratic role to life.
- Learn and deliver Parliament's two core visitor tours, as well as the highly popular Elizabeth Tower (Big Ben) tour.
- Support the audio tour programme by issuing equipment, troubleshooting any issues and interacting with visitors along the route to answer questions and share insights.
- Work closely with colleagues across Parliament, including Security and Events teams, to manage visitor access and ensure a smooth and enjoyable journey from arrival to departure.
- Help maintain a safe, welcoming and inclusive environment for all visitors.
- Continuously develop your knowledge and presentation skills through our comprehensive training and academy programme.
This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment and is passionate about delivering outstanding customer service while helping visitors connect with the work, history and significance of the UK Parliament.
- Working Pattern
- Typical shifts are 8 hours and operate between 8am and 8pm, with contracted hours available between 8am and 10pm.
- The role includes rostered Saturday working (minimum of 1 in 2 Saturdays).
- Opportunities are available on a part-time basis (14 or 21 hours per week), alongside some full-time positions.
- Daily meal breaks of one hour are unpaid and not included within contracted hours.
- Exact working patterns will be agreed with your line manager.
Find out more about working at the House of Commons.
Why Join us?
In addition to your salary, we offer an attractive range of benefits including but not limited to:
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
What we're looking for
- Communication Skills
- You have the ability to deliver engaging presentations to large audiences and adapt style and content to meet audience needs.
- Customer Service & Inclusion
- You show a good understanding of what excellent customer service is, and how to deliver it, with the ability to meet the needs of different audience groups and uphold the principles of equality, diversity, and inclusion.
- Collaboration
- You demonstrate the willingness to help others and the ability to work well as part of a team in a pressured environment.
- Flexibility & Adaptation
- You can prioritise and exercise sound judgement with the ability to adapt and respond to changing needs.
- Motivation & Proactivity
- You are self-motivated and proactive with the ability to work independently and a willingness to continually develop in-depth subject knowledge and expertise in the role.
- Additional Information
Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
We may close the vacancy prior to the closing date stated due to a high volume of applications.
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Visitor Engagement Assistant in London employer: UK Parliament
As a Managing Director of Strategic Estates at the UK Parliament, you will be part of a prestigious institution that values inclusivity, courage, trust, and collaboration. With a competitive salary of £175,000 and the opportunity to lead significant projects on a UNESCO World Heritage site, you will enjoy a dynamic work culture that fosters professional growth and innovation. The role offers unique advantages, including the chance to influence national heritage while working in the heart of UK democracy, ensuring your contributions have a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Assistant in London
✨Get Involved in Local Initiatives
Dive into local community projects or volunteer with public sector organisations. This puts you directly in contact with people who could help you get your foot in the door for part-time roles at places like UK Parliament.
✨Use LinkedIn for Public Sector Connections
Don’t just rely on the job listings! Connect with professionals in the government and public sector on LinkedIn. Engage with their posts, join relevant groups, and keep an eye out for any local job shares or network events where you can meet people from UK Parliament directly.
✨Check Out Job Fairs and Community Events
Local job fairs or community events are goldmines if you're searching for part-time opportunities. Many public sector roles get filled via these platforms, so make sure you're there to chat with employers like UK Parliament and show your enthusiasm!
✨Tailored Applications on Our Website
When you see a part-time role at UK Parliament, apply through our website to keep things straightforward. Highlight specific skills and experiences in public sector work relevant to the role – it helps you stand out!
We think you need these skills to ace Visitor Engagement Assistant in London
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to UK Parliament and how your values align with their mission. We love to see candidates who really care about making a difference!
Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.
Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Visitor Engagement Assistant at UK Parliament. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at UK Parliament. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at UK Parliament
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of UK Parliament.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Visitor Engagement Assistant.
✨Highlight Relevant Skills and Experience
Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by UK Parliament. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
✨Prepare for Group Interviews
Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!
