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- Tasks: Manage vendor relationships and ensure compliance with operational standards.
- Company: Join Nationwide, a mutual organisation focused on fairer banking for all.
- Benefits: Enjoy hybrid working, generous holidays, and a personal pension scheme.
- Other info: This is a 12-month fixed-term contract with opportunities for personal growth.
- Why this job: Be part of a purpose-driven team making a real impact in the community.
- Qualifications: Experience in HR and supplier management is essential; strong communication skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
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The Third-Party Vendor Manager will be managing the day to day vendor management requirements for a number of suppliers across Nationwide\’s People Function helping to maintain our compliance against the Operational Vendor Management standards.
During this 12 month Fixed Term Contract, you will be accountable for the contract for our pre-employment screening provider, who provide a critical service to protect the interests of the Society when recruiting new workers and for internal movers into regulated roles.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What Youll Be Doing
Managing the day to day relationship with a number of suppliers across the People Function. Tracking performance through balanced scorecards and operational review meetings. Seeking service and financial recompense where performance does not meet the required standards.
Acting as the conduit between the 3rd party supplier and numerous internal stakeholders, influencing decisions where necessary.
The Roles\’ Responsibilities Will Also Include
- Operational responsibility and governance of a number of suppliers including the pre-employment screening regulated outsourcing contract. Ensuring all relevant information and data is gathered from and provided to suppliers in a timely manner and Nationwides contractual obligations are achieved. For example, payment terms, SLAs, forecasting data
- Driving innovation, improved performance and value for money, ensuring that the services provided to Nationwide are enhanced. Track spend and delivery of benefits against budget, ensuring all invoicing and purchase orders are accurate
- Managing issues/risks and incidents through to resolution ensuring that sufficient evidence is available that the item has been appropriately resolved with appropriate internal reporting undertaken. Closely monitor all service anomalies to ensure appropriate communication, sign-off (if applicable) and governance in place
- Ensuring Nationwides pre-employment screening and pre-engagement vetting is in line with industry best practice and the risk exposure to Nationwide of employing a candidate with an undesirable background is minimised
- Ensuring all auditing rights are adhered to, undertaking supplier audits, control testing on key areas of potential risk exposure and compliance sample checks
- Ensuring sufficient levels of controls are in place in the 3rd party processes. Undertake onward reporting on findings to the Relationship Owner and the People Services Senior Management Team where appropriate.
About you
As a Minimum Requirement Youll
- Have experience of working in a HR environment
- Have 3rd party Supplier Management experience
- Have strong partnering skills with collaboration and experience of holding challenging conversations and influencing at all levels
- Experience of working with third party suppliers and suppliers where you have a forged a successful working culture
- Have experience of risk and controls
- Experience of presenting to senior managers and stakeholders
- Excellent attention to detail
- Strong communication skills, both verbal and written, with the ability to partner key stakeholders and work collaboratively
- Experience of working in a regulated environment
- Have experience of delivering projects / initiatives
Role
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras youll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension if you put in 7% of your salary, well top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
Banking but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, were owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What To Do Next
If this role is for you, please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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People Services Vendor Manager - 12 month Secondment employer: UK Nationwide
Contact Detail:
UK Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Vendor Manager - 12 month Secondment
✨Tip Number 1
Familiarise yourself with Nationwide's customer-first behaviours. Think about how you can demonstrate these in your interactions, especially during interviews. Showing that you understand and embody their values will set you apart.
✨Tip Number 2
Network with current or former employees of Nationwide, particularly those in HR or vendor management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your supplier management skills. Be ready to explain how you've successfully navigated challenging conversations and influenced stakeholders in previous roles.
✨Tip Number 4
Research the latest trends in vendor management and compliance within the HR sector. Being knowledgeable about industry best practices will not only impress your interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace People Services Vendor Manager - 12 month Secondment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and third-party supplier management. Use specific examples that demonstrate your ability to manage relationships and influence stakeholders.
Craft a Compelling Cover Letter: In your cover letter, emphasise how your skills align with the responsibilities of the People Services Vendor Manager role. Mention your experience in risk management and your approach to driving performance improvements.
Showcase Customer First Behaviours: Reflect on how you embody the customer first behaviours mentioned in the job description. Provide concrete examples from your past experiences where you prioritised customer needs and drove positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at UK Nationwide
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the People Services Vendor Manager role. Familiarise yourself with vendor management, compliance standards, and the specific requirements for pre-employment screening. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in HR and third-party supplier management. Highlight specific examples where you've successfully managed relationships, influenced decisions, or resolved issues. This will show that you have the relevant skills and experience for the role.
✨Emphasise Communication Skills
Given the importance of collaboration and stakeholder management in this role, be ready to showcase your strong communication skills. Share examples of how you've effectively communicated with various stakeholders and navigated challenging conversations in the past.
✨Align with Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours and think of instances where you've demonstrated similar values in your work. Be prepared to discuss how you prioritise customer needs and drive continuous improvement, as this aligns with the company's ethos.