Lead Business Intelligence Specialist (12 Month FTC)

We are looking for an enthusiastic self-starter to join our team; The Remediation Centre of Excellence requires experienced Lead Business Intelligence Specialists. We are looking for proficient, dedicated and customer-focussed data and insight professionals to support our efforts to put things right for customers, ensuring we move at speed and with efficiency while doing the right thing at every stage.

You’ll be responsible for the shaping, development and management of data processes and analysis solutions to enable the team to respond to remediations and put issues right as they arise with pace. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35. At Nationwide we offer hybrid working wherever possible. For this job you'll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Northampton office. If you’re an applicant based in a different location we would welcome your application. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing:

• Shaping, building and managing specialist insight, creating customer populations and other data processes within agreed service level agreements.
• Providing business partnering support to stakeholders, to understand business requirements and translate into data solutions.
• Development and provision of ad hoc analysis to support decision making within Remediations.
• Using statistical techniques to define and select data samples.
• Getting involved in business analysis and reporting, management of data and developing our data standards.
• Develop and maintain strong cross-community relationships and help develop a strong team.
• Ensure the Customer is central to all activity, customer experience is maintained and improved.
• Automating and simplifying data processes to create efficiency and improve data quality.

About you:

The minimum requirements for the role are:

• Significant experience coding in SAS.
• Experience in Financial Services.
• Extensive experience of understanding business needs or regulatory requirements.
• A background in advising, challenging and coaching business stakeholders.
• Ability to provide highly-effective subject matter expertise to both internal and external stakeholders.
• Extensive practitioner experience within data and analytics environments.
• Experience in simplification and automation of regular data processes.
• Experience building relations with multiple and varied stakeholders.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them.
• Say it straight - We are brave in speaking out and saying what we think.
• Push for better - We don’t settle for mediocrity, we challenge the status quo.
• Get it done - We prioritise what will have the greatest impact.

You can strengthen your application by showing how our customer first behaviours resonate with you.

The extras you’ll get:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.