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- Tasks: Lead your team to deliver top-notch customer service and manage branch operations.
- Company: Join Nationwide, the UK's largest building society, committed to fair banking for all.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and wellness options.
- Why this job: Be part of a purpose-driven organisation that values its members and community impact.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Apply early as we may close applications sooner if we receive a high volume.
The predicted salary is between 28800 - 42000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This role is a permanent role working full time, 35 hours per week, Monday to Saturday.
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations with an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still providing the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people while meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make customers better off.
- Being resilient, versatile, and flexible to prioritise effectively and deal with ever-changing requests.
- Previous experience as a branch manager in a retail environment is desirable.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together:
- Say it straight - Being honest and direct with good intent.
- Push for better - Aiming high and constantly looking for improvement.
- Get it done - Prioritising impactful tasks and taking accountability.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance-related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
What makes us different:
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. As a building society, we’re owned by our members, allowing us to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager employer: UK Nationwide
Contact Detail:
UK Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with Nationwide's values and customer-first behaviours. During the interview, be ready to discuss how you've demonstrated these in your previous roles, especially in managing teams and enhancing customer experiences.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a busy retail environment. Highlight your ability to train staff effectively and manage high customer expectations, as this will resonate well with the role's requirements.
✨Tip Number 3
Research the local Daventry community and understand its demographics. This knowledge can help you tailor your branch's business plan and demonstrate your commitment to serving the local customers during the interview.
✨Tip Number 4
Showcase your commercial understanding by discussing any previous experience where you identified opportunities for growth or improvement in a branch setting. This will illustrate your proactive approach and alignment with Nationwide's goals.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in managing teams and working in a busy retail environment. Use specific examples that demonstrate your leadership skills and ability to meet customer expectations.
Showcase Customer Service Skills: Since the role focuses on providing an excellent customer experience, include instances where you have successfully managed customer interactions or improved service delivery in previous roles.
Demonstrate Commercial Awareness: Illustrate your understanding of financial regulations and processes. Mention any relevant achievements that showcase your ability to spot opportunities and drive business results.
Align with Company Values: Familiarise yourself with Nationwide's Customer First behaviours. In your application, reflect on how your personal values align with theirs, particularly in terms of honesty, aiming for better, and accountability.
How to prepare for a job interview at UK Nationwide
✨Showcase Your Leadership Skills
As a Branch Manager, your ability to lead and inspire your team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and how it has positively impacted customer service.
✨Demonstrate Customer-Centric Mindset
Since the role focuses on enhancing customer experience, be ready to discuss specific instances where you prioritised customer needs. Share how you handled challenging situations and turned them into positive outcomes for customers.
✨Understand Financial Regulations
Familiarise yourself with relevant financial regulations and compliance standards. Be prepared to discuss how you have ensured adherence to these in previous roles, as this will show your capability to manage branch operations effectively.
✨Prepare a Business Plan Example
The role involves creating and implementing a business plan for the branch. Think of a time when you developed a strategy that improved performance or sales. Be ready to outline your thought process and the results achieved.
