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- Tasks: Lead your team to deliver top-notch customer service and manage branch operations.
- Company: Join Nationwide, the UK's largest network of branches committed to fair banking.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Make a meaningful impact in a supportive environment that values your growth and ideas.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Apply quickly as we may close applications early due to high interest.
The predicted salary is between 36000 - 60000 £ per year.
2 weeks ago Be among the first 25 applicants
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Youll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
We need a Branch Manager for our branch in Pitreavie. This role is a permanent role working full time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rata.
Youll need to be within a 45 minute commute of the branch youre applying to work in, and heres the good news. Whilst major banks continue to close branches, were keeping ours open. Nationwides commitment to the High Street means we now have the UKs largest network, with over 600 branches. So if the location youre considering is outside the 45 minutes then please check our other vacancies that are closer to you.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What Youll Be Doing
Working on the branch floor alongside your team, youll make sure they are fully trained and performing at their best.
Youll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. Youll also be responsible for creating and implementing your branches business plan.
Our branches are always busy, so youll have to be organised and able to work quickly while still giving the best service. Youll have the support of your management team to help with training and guidance.
Youll also need to be able to use our computer systems and processes. But dont worry, well train you to do that.
About You
As a minimum requirement youll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.
You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.
It would be nice if you also had previous experience as a branch manager in a retail environment.
We are the front line in protecting our members, building our society.
Role
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras youll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension if you put in 7% of your salary, well top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- Wellhub- Access to a range of free and paid options for health and wellness
Banking but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, were owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What To Do Next
If this role is for you, please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Branch Manager employer: UK Nationwide
Contact Detail:
UK Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with Nationwide's customer-first behaviours. Think about how you can demonstrate these in your interactions, as they are key to the role of Branch Manager. Prepare examples from your past experiences that align with these values.
✨Tip Number 2
Research the local community and understand the specific needs of customers in Pitreavie. Being knowledgeable about the area will help you connect with potential customers and show your commitment to enhancing their experience.
✨Tip Number 3
Network with current or former employees of Nationwide, especially those who have worked in branch management. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate a team in a busy retail environment. Be ready to share specific strategies you've used to improve team performance and customer satisfaction, as this is crucial for the Branch Manager role.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate how you've successfully managed teams and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the retail environment. Mention how your values align with Nationwide's customer-first behaviours and provide examples of how you've embodied these in your past work.
Showcase Relevant Experience: Emphasise any previous experience as a branch manager or in a similar role. Highlight your ability to manage a busy retail environment and your knowledge of financial regulations, as these are crucial for the position.
Prepare for Questions: Think about potential interview questions related to customer service and team management. Be ready to discuss how you would handle various scenarios in the branch, demonstrating your problem-solving skills and commitment to customer satisfaction.
How to prepare for a job interview at UK Nationwide
✨Showcase Your Leadership Skills
As a Branch Manager, your ability to lead and motivate your team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it aligns with the company's customer-first behaviours.
✨Demonstrate Customer-Centric Thinking
The role emphasises putting customers at the heart of everything. Be ready to discuss specific instances where you’ve gone above and beyond for customers, and how you’ve used their feedback to improve services.
✨Understand the Business Plan
Familiarise yourself with the branch's business plan and be prepared to discuss how you would implement it. Highlight your commercial understanding and any relevant experience in developing or executing business strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a busy retail environment. Think of scenarios where you had to prioritise tasks or manage unexpected challenges, and explain how you handled them effectively.