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- Tasks: Support product management by improving processes and enhancing customer experiences.
- Company: Join Nationwide, a mutual organisation focused on fairer banking for customers and communities.
- Benefits: Enjoy flexible working, generous holiday, pension contributions, and wellness options.
- Why this job: Be part of a team that values customer-first behaviours and drives meaningful change.
- Qualifications: Experience in process improvement, data analysis, and strong interpersonal skills required.
- Other info: Hybrid working available; apply early as the advert may close sooner.
The predicted salary is between 28800 - 42000 £ per year.
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Description
This role is a fantastic opportunity in the Retail Products team for someone wanting to build on their career in product management, where there will be a strong focus on improving processes and customer outcomes working with stakeholders across the business.
Theres never been a more exciting time to join our Retail Products team, as we work to enhance our propositions and end to end customer journeys.
As end to end process owners, it is our job to understand our processes and how they perform, looking for and delivering opportunities to drive improvements to customer experience and outcomes, helping us to prevent issues and doing so in an efficient and well controlled way.
While your work will involve looking at all aspect of process performance and improvement, your immediate focus will be on strengthening our approach to identifying issues and gathering and understanding insight into how our processes are operating.
The working hours (per week) for this role can be between 28 and 35 Hours.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our London, Swindon or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if youre an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What youll be doing
Youll work with our Product Managers and colleagues from right across the Society to support the day-to-day running and monitoring of our Retail Products and E2E processes. Youll be part of a team who helps us build and act on insight to improve processes and deliver exceptional customer outcomes.
As Assistant Product Manager Within Retail Products Youll
- Build a strong understanding of retail processes and customer journeys and identify opportunities to improve these to deliver improved customer experience and outcomes
- Deliver activity to reduce the potential for customer harm or other issues to materialise from our processes
- Identify issues and opportunities to improve our processes, and where identified work with Product Managers and other stakeholders to agree and monitor actions to address them
- Deliver and enhance our approach to collating and managing information that provides process insight and enables us to effectively monitor process performance
- Use your analytical skills to provide detailed analysis into complaints, customer satisfaction and other insight to support decision making e.g. around the prioritisation of improvements
- Work closely with colleagues across the business, for example Retail and Risk teams to investigate issues and complaints and put it right when things go wrong
- Youll also support the broader Retail Products team with overall objectives
About You
The minimum requirements for the role are:
- Previous experience of identifying and delivering process improvements
- Experience working with data, generating insight, and providing well informed recommendations
- Excellent interpersonal skills and proven ability to build relationships and collaborate successfully with a wide range of stakeholders
- Be able to work well independently and on your own initiative whilst balancing team priorities
- Must be curious and analytical with experience identifying themes across processes and insight
- Strong Word, Excel and PowerPoint experience, must be able to analyse data and produce MI and reporting
- Understanding of banking and savings products
Role
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel
- Say it straight
- Push for better
- Get it done
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras youll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension if you put in 7% of your salary, well top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
Banking but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, were owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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Assistant Product Manager (Current Accounts) employer: UK Nationwide
Contact Detail:
UK Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Product Manager (Current Accounts)
✨Tip Number 1
Familiarise yourself with the retail banking sector and current account products. Understanding the nuances of these products will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in product management or retail banking. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals, which can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified and implemented process improvements in previous roles. This will showcase your analytical skills and ability to drive change, aligning with the responsibilities of the Assistant Product Manager position.
✨Tip Number 4
Demonstrate your understanding of customer-first behaviours by sharing personal experiences where you prioritised customer needs. This aligns with Nationwide's values and will help you stand out as a candidate who embodies their mission.
We think you need these skills to ace Assistant Product Manager (Current Accounts)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight how your previous experience aligns with the role of Assistant Product Manager, especially in process improvement and customer outcomes.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your analytical skills, experience with data, and any previous roles where you improved processes or customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product management and your understanding of customer-first behaviours. Use specific examples from your past experiences to demonstrate how you embody these values.
Highlight Relevant Skills: Make sure to mention your proficiency in tools like Word, Excel, and PowerPoint, as well as your ability to analyse data and produce reports. These skills are crucial for the role and should be clearly stated in your application.
How to prepare for a job interview at UK Nationwide
✨Understand the Role
Before the interview, make sure you have a solid grasp of what an Assistant Product Manager does, especially in the context of retail products. Familiarise yourself with the key responsibilities mentioned in the job description, such as improving processes and customer outcomes.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to identify issues or improve processes in previous roles, and be ready to explain your thought process.
✨Demonstrate Customer First Behaviours
The company values customer-centric behaviours. Think of specific instances where you've put customers first in your work. Be ready to share these stories during the interview to show that you align with their core values.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, current challenges they face in product management, or how they measure success in this position. This will also help you gauge if the company is the right fit for you.
