Learning Operations Lead (FTC) in London

Contract type: 9 months FTC

Location: London with a minimum of 2 days per week in the office

Salary: London c£60,000 per annum plus civil service pension scheme employer contribution of 28.9%

The role is responsible for delivering all of the business operations elements that support the L&D team’s delivery of high quality, effective and engaging learning and coaching at the NAO. Reporting into the Director of Learning, Development & Talent on a day‑to‑day basis but with a dotted line to the team leads you will work with the Learning leadership team to ensure that learning strategy elements are delivered as effectively and efficiently as possible.

You will oversee the team responsible for core administration tasks relating to deployment of programmes, but also work with the whole L&D team and the business to ensure that budgeting, evaluation, monitoring, data reporting and risk and governance aspects are all managed effectively. This role supervises two learning coordinators.

Responsibilities

• Oversight of core learning programme delivery elements including management of the LXP, deployment, logistics and monitoring processes as well as advising on communications and marketing.
• Working with the Director of Learning, Development & Talent define the evaluation strategy and then implement and embed the agreed approach.
• Determine appropriate data sets including monthly scorecards, to be monitored and shared, working with fellow People Team colleagues and the business to support our learning culture. Dealing with ad hoc data requests as required, in conjunction with the administrators.
• Complete Operational Planning, team allocation, project creation and cash budget estimates for the year ahead.
• Manage the day‑to‑day L&D budget and expenditure and conduct monthly project reviews and signoff.
• Manage the L&D Business Intelligence data in the cube and any FF supporting activities.
• Maintain, develop and improve the LXP, ensuring pages are up to date with engaging content, creating and maintaining system processes, resolving or escalating technical issues, managing metadata; constantly developing, improving and reviewing new possibilities regarding usage and efficiency.
• Responsible for the design and implementation of a Learning Content Register to be used consistently across the L&D function, maintaining accurate content records, review criteria and version control.
• External training management – business cases and payment.
• Own and manage the L&D policies.
• Maintain L&D team MS Teams file sharing structure to ensure information is stored in compliance with internal data security requirements.
• Support the rest of the L&D team in creating best practice processes for end‑to‑end learning programme creation and maintain with an eye to quality and ISQM1 standards.
• Report on specific controls within the ISQM1 standards on an agreed regular basis.
• Consult with L&D specialists and other key stakeholders on design of content within the LXP to maximise functionality and reach.
• Oversee the risk register and governance processes.
• In conjunction with the rest of team and L&D Leadership develop the Learning Communication strategy and plan, including Merlin pages.
• Manage procurement and contracts incl. SLAs incl. Civil Service Learning.
• Transparency report / Annual report / other ext comms.
• Oversight of L&D inbox management.
• Develop improved processes for sourcing and managing facilitators and associates.
• Day to day management of two team members, including mid and end of year appraisals.
• Stay informed of industry trends related to learning technology and learning analytics to drive continuous improvements in process and our learning offer.

Skills Required

• Technical Skills
• Learning Experience Platform (LXP) Management
• Maintaining and improving LXP functionality
• Managing metadata and system processes
• Troubleshooting and escalating technical issues
• Data Analysis & Reporting
• Creating and monitoring monthly scorecards
• Handling ad hoc data requests
• Managing L&D Business Intelligence data
• Budget Management
• Operational planning and cash budget estimation
• Managing day‑to‑day L&D budget and expenditure
• Digital Tools Proficiency
• MS Teams file structure management
• Familiarity with BI tools and data cubes
• Project & Operational Skills
• Operational Planning
• Team allocation and project creation
• Governance & Compliance
• Managing risk register and governance processes
• Ensuring compliance with ISQM1 standards and internal data security
• Policy Management
• Owning and updating L&D policies
• Soft Skills
• Stakeholder Engagement
• Consulting with L&D specialists and key stakeholders
• Communication & Marketing – Developing learning communication strategies, advising on internal communications and marketing
• Problem‑Solving & Continuous Improvement – Identifying opportunities to improve processes and systems
• Domain‑Specific Competencies
• Learning & Development Expertise
• Understanding of end‑to‑end learning programme creation
• Familiarity with evaluation strategies and embedding approaches
• External Training Management – Handling business cases and payment processes

Equal opportunities and diversity

We are committed to creating an inclusive recruitment process where everyone can perform at their best. If you are neurodivergent, have a disability, or live with a long‑term health condition, we encourage you to let us know about any adjustments you may need. We will work with you to understand your requirements and make appropriate, tailored adjustments — whether that’s extra time for assessments, alternative formats, or support during interviews. Our aim is to ensure a fair and supportive experience for all candidates.

Disability and Reasonable Adjustments

Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme, we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any reasonable adjustments at any stage of the process.

Nationality Requirements

UK Nationals, Nationals of Commonwealth countries who have the right to work in the UK, Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS). Applicants must already meet the nationality requirements outlined above. Please contact the HR Service desk if you have any questions on your nationality eligibility.