Senior Knowledge Manager in England

Contract: Permanent

Location: London – must be present in the office at least 2 days a week.

Salary: £62,000 plus civil service employer pension contribution of 28.9%.

Nationality requirements:

• UK nationals.
• Nationals of Commonwealth countries with the right to work in the UK.
• Nationals from the EU, EEA, or Switzerland with status (or eligibility) under the European Union Settlement Scheme.

Interview details: 1st stage interviews will take place over MS Teams on 9 Feb 2026 and 2nd stage interviews will be conducted at our offices in Victoria on 16 Feb 2026. The closing date for applications is 11:59pm 1 Feb 2026.

Role Purpose

This role supports the Head of Knowledge Management in shaping the NAO’s knowledge and information management strategy. It focuses on promoting a culture of knowledge sharing and collaboration within the NAO, assisting with information and records management, and leveraging knowledge assets to improve performance, foster staff development, and share insights externally. The position requires working with auditors, VFM analysts and subject‑matter experts and will oversee the NAO’s Working Smarter program, helping the business make better use of knowledge‑management, collaboration and information‑management tools, including improving the use of Viva Engage. A major responsibility is to help roll out Generative AI (Gen AI) across the business.

Responsibilities

• Work within the knowledge‑management framework to partner with key internal stakeholders, enhancing knowledge capture and curation across the NAO.
• Ensure the organisation can identify and effectively manage its critical and high‑value knowledge assets.
• Actively contribute to developing a culture that values and leverages the NAO’s knowledge by raising the profile of the Knowledge Management team and encouraging contributions from subject‑matter experts.
• Create, update, and deliver knowledge‑management content and training across the organisation, collaborating with L&D to ensure a robust skills framework.
• Support the development of special‑interest groups to capture, curate and disseminate knowledge, including the management and development of online communities using Viva Engage.
• Work with the Head of KIM to optimise the NAO’s investment in and rollout of Gen AI (CoPilot) to enhance capture and exploitation of knowledge.
• Collaborate with the Head of Knowledge & Information Management to utilise knowledge‑management processes and systems within the NAO and explore solutions to resolve challenges and build capabilities.
• Lead knowledge projects or workstreams, including the Working Smarter initiative, to improve knowledge sharing and enhance the use of existing technologies.
• Offer advice on the optimal use of the NAO’s knowledge‑management and collaboration platforms (Microsoft 365 tools such as Viva Engage, Teams, SharePoint and Copilot) and design out‑of‑the‑box solutions that enhance knowledge sharing and process improvement.
• Provide insights on innovative technologies or approaches that could further the development of knowledge management within the NAO.
• Lead the development of enterprise information architecture, including the enterprise taxonomy that supports search and discovery needs of the NAO.
• Support ongoing improvement in knowledge management by analysing the effectiveness of new programmes, observing their usage and evaluating their impact on organisational benefits.

Skills required

• Experience with electronic knowledge repositories, intranets, portals and collaborative and social media tools; familiarity with Microsoft 365 tools such as Teams, SharePoint and Copilot.
• Proficiency in developing communities of practice, using Viva Engage for sharing knowledge and best practice online for virtual communities.
• Proven track record of engaging with and managing stakeholders and working collaboratively across directorates and functions.
• Demonstrable awareness of knowledge‑management processes and tools, including taxonomies, knowledge mapping, lessons learned, innovation and idea generation.
• Some understanding of continual process improvement and process mapping.
• Awareness of knowledge‑management technologies, encompassing self‑service and self‑help tools.
• Demonstrable verbal and written communication skills.
• Collaborative and team‑oriented approach.
• Understanding of knowledge‑management practices in organisations, whether private, third‑sector, professional service, government or public sector; awareness of auditing and industry trends is useful but not essential.

Educational requirements

• Training or qualifications in related disciplines such as Information Systems or Knowledge Management, or equivalent experience.

To Apply

Please upload a CV and a one‑page covering letter outlining your suitability for the key criteria outlined below.

Key Criteria

• Experience in Knowledge Management and Collaboration Tools – examples of using electronic knowledge repositories, intranets, portals and collaborative/social media tools, especially Microsoft 365 platforms like Teams, SharePoint, Viva Engage and Copilot.
• Stakeholder Engagement and Cross‑Functional Collaboration – describe situations where you successfully engaged and managed stakeholders and worked collaboratively across different departments or functions to deliver knowledge‑management initiatives.
• Development and Facilitation of Communities of Practice – share examples of how you have developed, supported, or facilitated communities of practice, including using online platforms (such as Viva Engage) to promote knowledge sharing and best practice.
• Leading Knowledge Projects and Driving Process Improvement – highlight your experience leading projects or workstreams focused on knowledge sharing, process improvement, or adoption of new technologies within an organisation.