Housekeeper (Driving) PLJA in City of Westminster

To clean assigned properties to the highest standard of cleanliness and ensure standards remain consistent in and out of season – in a "state of readiness".

This includes but is not limited to

Responsibilities

• Keep hallways, staircases and lifts clean and tidy.
• Perform washing down, dusting, polishing, vacuum cleaning, sweeping and mopping using the correct products and equipment.
• Keep bathrooms tidy and clean, including baths, showers, lavatories, tiles, mirrors, vanity units and floors.
• Keep kitchens clean and tidy, washing dishes, pans, ovens, hobs, cupboards, floors and shelves.
• Run all water outlets on a regular basis from kitchens, bathrooms and cloakrooms to prevent legionella growth; complete records and report any water temperature or pressure fluctuation.
• Turn mattresses periodically with the help of others, always following health and safety procedures.
• Responsible for pre‑arrival set‑ups, during‑stay services, departure deep cleaning and low‑season housekeeping maintenance of assigned properties as directed by Management.
• Responsible for opening and closing of assigned properties – disarming alarms at the start of a shift and setting the alarms at the end of a shift; report any alarm problems to the Housekeeping Office immediately.
• Ensure any persons entering the workplace are legitimate staff or contractors; no access should be given unless prior arrangements have been made via the Housekeeping Office.
• Ensure contractors working in properties adhere to company policy and always keep the workplace neat and tidy; ensure all contractors sign in/out when visiting properties.
• Report any maintenance problems within properties to your supervisor or to the Housekeeping Office.
• Process all large quantities of laundry for pickup and drop‑off; report any discrepancies to your supervisor and check returned laundry to ensure quality meets required standards.
• Assist Supervisors with stock takes of all operating equipment and property inventories.
• Responsible for the upkeep of all housekeeping equipment and inform Supervisors when replacement of machinery, cleaning materials, etc., is required.
• Monitor and maintain the crockery, cutlery and table linen stores effectively.
• Report any damages or stains to carpets or soft furnishings to your supervisor immediately.
• Attend to guest requests promptly and efficiently; keep your supervisor informed of any extra requests.
• Place food orders through the housekeeping office when clients are in residence; check the receipt of delivery for quantity and quality, and inform the office immediately of any discrepancies or quality issues.
• Ensure any personal items left in properties are dealt with in the correct manner.
• Set up and service all accommodation for overnight guests; attend to their needs and requests.
• Responsible for mobile phones and ensure they are in good working order.
• Be flexible with working a rotating shift, including weekends and Bank Holidays.
• Drive staff members, including the Housekeeping Manager and Supervisors, to various locations and properties using company vehicles.
• Pick up and deliver food items and other supplies to various properties.
• Assist supervisors in ensuring that housekeepers and guests have everything they need for an excellent hospitality service.
• Perform shopping duties as requested, including grocery shopping and pet supplies, while ensuring the secure use of petty cash.
• Undertake manual handling activities, including loading and unloading items.
• Any tasks or responsibilities as requested by management within the scope of the position.

Qualifications

• Able to speak and understand English (Essential).
• Experience in professional housekeeping and ability to handle the physical demands of the role (Desirable).
• Safe handling of hazardous chemicals training (Desirable).
• Valid UK driver's licence (Essential).
• Strong driving knowledge of the London, Surrey, or Newmarket area (Essential).
• Flexibility to work rotating shifts, including weekends and Bank Holidays.
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