Royal Navy- Family & People Support Information Officer - HQ (HMS TEMERAIRE)

Royal Navy- Family & People Support Information Officer – HQ (HMS TEMERAIRE)

4 days ago Be among the first 25 applicants

Job Summary

Are you looking for an exciting opportunity to work in a fast-paced team dealing with information and engagement with RN Personnel and Families?

Portsmouth, South East England, PO1 2HB

Job Summary

Are you looking for an exciting opportunity to work in a fast-paced team dealing with information and engagement with RN Personnel and Families?

Royal Navy Family & People Support (RN FPS) is an integrated team which supports Royal Navy (RN) Personnel and their families with specialist services throughout their career. Part of this is ensuring there is up to date and relevant information available ensuring all resources, signposting and guidance is through one online gateway.

We are looking for someone who is effective in communication and writing skills as you will be the focal point for the push and pull of information primarily around Deployed Support, enabling clear and concise messaging, supporting a diverse community to stay informed, involved and in-touch with Navy Command and Stakeholders.

MOD Information and guidance has been delivered to Service Personnel and families for over 40 years. You will be joining a team of individuals who will support your knowledge and delivery. Working closely with colleagues across all RN FPS Teams we need a person who can support the delivery of marketing products and writing of articles on topics and at completion of events/activities. We also need an individual who works well in a team and is at home with working on digital platforms and use of Office 365 in order to carry out organisation wide work within the digital environment supporting the geographical spread of families across the UK and Overseas..

Through focused research and building links with service-related organisations, and local support facilities, you will actively ensure topical information is available digitally via the Royal Navy Forum, offering a digital signposting and referral service which may need sensitivity and compassion during engagement.

If you are someone who can handle their own workload, be organised, but adaptable to meet the needs of your wider team especially at times of deployment, then this may be for you!

Some outreach work will be needed, which will include working during the evening or weekends, so a flexible work ethos is desirable as is the ability to travel and provide own transportation to outreach locations.

In Navy Command, our civil servants work alongside military colleagues in jobs that matter; jobs which have a direct impact on the quality of operational capabilities we deliver.

Roles can offer great job satisfaction and opportunities to develop and progress both within the Department and wider Civil Service.

Job Description

As an Information Officer you will:

• Research and deliver up to date and relevant information to the Whole Workforce – RN Personnel, their families, Reservists, MOD Civilians, and stakeholders within your Area Of Responsibility (AOR).
• Listen and communicate effectively, when consulting with Service Users both when answering calls, sending emails and via online platforms, ensuring confidentiality at all times.
• Manage the push and pull of information, signposting and referrals; building relationships with key national stakeholders and using all available channels of communication to inform families of support available.
• Monitor and respond to digital information enquiries via email, RN Website, RN Forum and officially used Social Media platforms.
• Maintain a record of enquiries, identifying trends and communicating any concerns to RN FPS Information & Engagement Manager and Navy Command.
• Deliver Deployed Support,working closely with the RN FPS Portal Deployed Team, identifying Units and ensuring the implementation of briefings, support at family events and provision of bespoke information.
• Deliver briefings (Face-to-Face and Virtual) and staff information stands in order to promote of RN FPS.
• Support the Engagement & Communications Business Manager in Administration tasks.
• Support the needs of the wider Community & Engagement Team.

This position is advertised at 37 hours per week.

As An Information Officer You Will

• Research and deliver up to date and relevant information to the Whole Workforce – RN Personnel, their families, Reservists, MOD Civilians, and stakeholders within your Area Of Responsibility (AOR).
• Listen and communicate effectively, when consulting with Service Users both when answering calls, sending emails and via online platforms, ensuring confidentiality at all times.
• Manage the push and pull of information, signposting and referrals; building relationships with key national stakeholders and using all available channels of communication to inform families of support available.
• Monitor and respond to digital information enquiries via email, RN Website, RN Forum and officially used Social Media platforms.
• Maintain a record of enquiries, identifying trends and communicating any concerns to RN FPS Information & Engagement Manager and Navy Command.
• Deliver Deployed Support,working closely with the RN FPS Portal Deployed Team, identifying Units and ensuring the implementation of briefings, support at family events and provision of bespoke information.
• Deliver briefings (Face-to-Face and Virtual) and staff information stands in order to promote of RN FPS.
• Support the Engagement & Communications Business Manager in Administration tasks.
• Support the needs of the wider Community & Engagement Team.

This position is advertised at 37 hours per week.

Person specification

Essential

• Telephone and Listening Skills
• Office 365
• Customer Service Skills
• Written Communications and Engagement
• Public Speaking
• Willingness to travel and work evenings and weekends when the job requires
• Use of Digital and Social Media Platforms

Desirable

• Interest in designing graphic/images for advertising.

Behaviours

We\’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Working Together
• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Managing a Quality Service
• Working Together

Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference.

Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other Benefits For Navy Command Civil Servants Include

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• A very competitive pension scheme
• Personal & professional development
• Alternative working patterns for many roles
• Access to a confidential, professional support service
• Discount schemes
• Bicycle / season ticket loans
• Enhanced maternity, paternity, and adoption leave
• Special paid leave to volunteer up to 6 days a year

Join our team and enjoy unique perks within HMS TEMERAIRE, including full use of the sports facilities: Swimming Pool, Gym equipment, classes, weights suite, squash, and much more! Get to know the People Support team at regular coffee mornings and social events. Take advantage of local facilities with Gunwharf Quays and the City Centre only being 5-10 min walk away!

In Navy Command we believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.

An apprenticeship is a combined package of work and training. Through an apprenticeship you will gain professional knowledge, practical experience, and the broader skills required to up-skill you in your current role and pave the way for your future career. Most of the training will be ‘on-the-job’, with the remaining ‘off-the-job’ training often delivered by a training provider. This means minimal disruption and maximum impact.

Professional qualifications can be achieved through an apprenticeship and range from Level 2 (equivalent to 5 GCSE\’s), Level 3 (equivalent to 2 A Levels), and Levels 4 -7, which can give you a foundation degree, a full Bachelor’s degree, or a Master’s degree.

Apprenticeships normally last between 12 months – 3 years, depending on the level of the apprenticeship.

Anyone can undertake an Apprenticeship and everyone, regardless of age, can benefit from developing their skills in an accredited way.

Successful candidates can discuss their development options with their manager when in post.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly.

Candidates will be required to provide CV details to include job history details and previous skills and experience. Candidates will also be required to provide a statement of suitability. (Word count: 250)

At sift, you will be assessed against your CV, statement of suitability and the following behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Working Together

When choosing your behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At Interview You Will Assessed Against The Following Behaviours

• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace

We welcome applications from everyone irrespective of gender and ethnic group. Appointment will be based on merit alone.

Feedback will only be provided if you attend an interview or assessment.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Jo Gower
• Email : jo.gower372@mod.gov.uk
• Telephone : 0300 157 7265

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:

info@csc.gov.uk.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Defense and Space Manufacturing

Referrals increase your chances of interviewing at UK Ministry of Defence by 2x

Get notified about new Navy jobs in Portsmouth, England, United Kingdom.

Portsmouth, England, United Kingdom 1 week ago

Gosport, England, United Kingdom 3 days ago

Gosport, England, United Kingdom 1 week ago

Royal Navy- Family & People Support Information Officer – HQ (HMS TEMERAIRE)

Portsmouth, England, United Kingdom 18 hours ago

Navy Command – Navy People Disclosure Cell E1D

Portsmouth, England, United Kingdom 1 week ago

CYP Program Assistant May be eligible for 1000.00 Incentive at 6 mo. and 1 year

Portsmouth, England, United Kingdom 1 month ago

Navy Develop Directorate – Strike Net Comms and Network Lead

Portsmouth, England, United Kingdom 1 week ago

Navy Develop Directorate – Strike Net Technical Lead

Portsmouth, England, United Kingdom 1 week ago

Gosport, England, United Kingdom 1 month ago

Specialist Instructor Officer Avionic System Principles

Gosport, England, United Kingdom 1 month ago

Portsmouth, England, United Kingdom 1 month ago

Gosport, England, United Kingdom 1 week ago

Navy – Senior Lecturer Reactor Physics and Thermal Hydraulics

Gosport, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr