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- Tasks: Support students with queries and ensure a smooth academic experience.
- Company: Join UK Management College, a growing provider of career-focused education.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your administrative skills.
- Qualifications: Experience in admin or student-facing roles, strong communication skills.
- Other info: Dynamic campus environment with opportunities for professional growth.
The predicted salary is between 25397 - 25397 ÂŁ per year.
Location: Sunderland – UKMC Campus (On‑site)
Contract: Full‑time, Permanent
Working Hours: 37.5 hours per week, plus a 30‑minute paid break. Working days may vary depending on operational requirements, so flexibility is essential.
Salary: ÂŁ25,397 per annum
Department: Academic Services
Reports to: Head of Academic Services
Company Description: UK Management College (UKMC) is a growing higher‑education provider offering business‑focused and professionally oriented programmes. Our aim is to deliver practical, career‑driven education that prepares students for real opportunities in industry. We work with experienced academics, professionals and industry partners to ensure our courses remain relevant, supportive and high‑quality. Our Sunderland campus is home to a diverse community of staff and students. UKMC values collaboration, professionalism and a student‑centered approach. As we continue to expand, we are seeking individuals who demonstrate reliability, integrity and a genuine commitment to education.
Job Purpose: The Student Support Officer provides essential administrative and operational support to students, ensuring all queries are handled promptly, professionally and in line with institutional standards. This role is primarily office based and includes managing email and telephone enquiries, checking registration and enrolment status, conducting ID verification, supporting timetable queries and resolving a range of student administrative issues. You will work closely with Academic Services and wider campus teams to ensure a smooth and supportive student experience.
Key Responsibilities:
- Student Communication
- Respond promptly and professionally to student emails
- Handle incoming and outgoing student phone calls
- Provide accurate information regarding enrolment, registration and academic processes
- Ensure all communication is recorded, tracked and resolved appropriately
- Check student registration and re‑enrolment status
- Support students in completing enrolment within required deadlines
- Resolve registration issues in collaboration with partner universities when necessary
- Escalate complex enrolment cases to senior staff where required
- Conduct student ID checks in line with institutional requirements
- Ensure documentation is verified, recorded and stored correctly
- Support compliance processes related to onboarding and right‑to‑study checks
- Respond to timetable queries and direct students appropriately
- Work with timetabling and academic teams to resolve scheduling issues
- Provide guidance on class allocations and delivery arrangements
- Manage day‑to‑day student administrative queries
- Maintain accurate and up‑to‑date student records
- Support attendance monitoring processes when required
- Assist during peak periods such as enrolment, induction and assessment deadlines
Person Specification:
- Essential
- Experience in an administrative or student‑facing role
- Strong written and verbal communication skills
- Ability to manage high volumes of emails and calls
- Excellent organisational skills and attention to detail
- Ability to work under pressure and meet deadlines
- Confident using IT systems and Microsoft Office
- Fully flexible with working days and operational requirements
- Experience within Higher Education or Further Education
- Familiarity with student record systems such as EBS or eVision
- Understanding of enrolment and compliance processes
Key Skills and Attributes:
- Professional and approachable manner
- Strong problem‑solving mindset
- High level of accuracy and attention to detail
- Ability to prioritise workload effectively
- Team‑oriented with the ability to work independently when required
Personal Academic Tutor in Sunderland employer: UK Management College
Contact Detail:
UK Management College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Academic Tutor in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UKMC on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. We can role-play with friends or use online resources to get comfortable with our answers.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed high volumes of emails or calls in the past. It’ll demonstrate that we’re ready for the fast-paced environment at UKMC.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Personal Academic Tutor in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Officer role. Highlight your experience in administrative or student-facing roles, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication with students, it's crucial to demonstrate your strong written and verbal skills. Use clear and professional language in your application to reflect how you would communicate with students.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Organise your information clearly so we can easily see your qualifications and experience.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we receive all your details and can review your application without any hiccups!
How to prepare for a job interview at UK Management College
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Support Officer inside out. Familiarise yourself with the key responsibilities like handling student queries and managing enrolment processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with students, be prepared to demonstrate your strong written and verbal skills. You might be asked to role-play a scenario where you handle a student query, so practice articulating your thoughts clearly and professionally.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, especially in an administrative or student-facing role. Highlight your attention to detail and how you prioritised tasks under pressure.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working days and collaboration with various teams. Be ready to discuss how you've adapted to changing circumstances in previous roles and how you work well in a team environment. This will show that you align with UKMC's values of collaboration and professionalism.