At a Glance
- Tasks: Deliver top-notch IT support and maintain reliable tech services across multiple campuses.
- Company: Join a leading management college with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a supportive, multi-campus environment.
- Why this job: Be part of a dynamic team that makes a real difference in tech support.
- Qualifications: Experience in IT support and a good grasp of Microsoft 365 technologies.
The predicted salary is between 30000 - 40000 £ per year.
To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses.
Key Responsibilities
- Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses.
- Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services.
- Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions.
- Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems.
- Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals.
- Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services.
- Support VoIP, unified communications and collaboration technologies.
- Support user onboarding, offboarding, account lifecycle management and identity administration.
- Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal.
- Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request.
- Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College.
- Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles.
- Liaise with third-party suppliers and service providers where required to support operational activities and project delivery.
- Ensure compliance with College IT security, cybersecurity, data protection and information governance policies.
- Provide occasional support outside normal working hours where operationally required.
- Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager.
Essential Skills & Experience
- Experience supporting enterprise IT environments, preferably within a multi-site organisation.
- Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
- Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions.
- Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking.
- Experience supporting enterprise applications, cloud services and business-critical systems.
- Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests.
- Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively.
- Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users.
- Ability to work independently and collaboratively within a multi-campus environment.
Desirable Skills
- Microsoft certifications such as MS-900 or AZ-900.
- ITIL Foundation certification or equivalent.
- Knowledge of PowerShell or basic automation scripting.
- Experience supporting higher education or multi-site organisations.
Personal Attributes
- Professional, customer-focused and approachable.
- Strong sense of ownership, accountability and attention to detail.
- Excellent communication and teamwork skills.
- Flexible, adaptable and able to work under pressure.
- Committed to continuous learning and professional development.
Additional Requirements
- Willingness to travel between UKMC campuses when required.
- Flexibility to provide occasional evening or weekend support where operationally required.
- Full UK driving licence (desirable).
IT Support Technician in Salford employer: UK Management College
UK Management College is an excellent employer, offering a supportive work culture that values proactive individuals in the Quality & Compliance Lead role. Located in Manchester, employees benefit from 28 days of annual leave, a comprehensive pension scheme, and ample opportunities for career progression, making it a rewarding place to grow professionally while contributing to meaningful compliance initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Salford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UK Management College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UK Management College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UK Management College!
✨Direct Apply to UK Management College
Let's not forget to apply directly through the UK Management College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Salford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UK Management College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UK Management College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UK Management College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
