At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their enquiries.
- Company: Join UK Management College, a supportive and growing higher education provider.
- Benefits: Enjoy 28 days leave, private medical insurance, and professional development opportunities.
- Other info: Flexible working hours and a vibrant campus environment await you!
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and administrative experience are essential.
The predicted salary is between 26437 - 26437 £ per year.
Department: Student Services
Location: Derby Campus
Salary: £26,437 per annum
Position Type: Permanent – Full time
Working Hours: 37.5 hours per week but might be required to work weekends
Hours: 8:30am - 4.30pm Monday to Friday
Working Pattern: Working hours may vary based on operational requirements
Reports To: Campus Manager
About UK Management College
UK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards. Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.
The Role
We are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service. This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.
Key Responsibilities
- Deliver a professional and friendly front of house service to students, staff, and visitors
- Provide a warm welcome and ensure all enquiries are handled efficiently and courteously
- Manage incoming phone calls, emails, and face to face enquiries
- Maintain a clean, organised, and professional reception area
- Direct students and visitors to appropriate departments and services
- Carry out administrative duties including filing, data entry, printing, and record keeping
- Assist with scheduling appointments, meetings, and room bookings
- Support academic and student services teams during busy operational periods
- Monitor reception inbox and telephone lines, ensuring timely responses
- Maintain visitor logs and ensure compliance with sign in and safeguarding procedures
- Provide support during key periods such as enrolment, induction, exams, and events
- Handle confidential and sensitive information with professionalism and discretion
About You
Essential
- Strong customer service and communication skills
- Excellent telephone manner and professional email communication
- Proven administrative experience in a fast paced environment
- Ability to multitask and manage competing priorities effectively
- Strong IT skills including Microsoft Office (Word, Excel, Outlook)
- High level of attention to detail and accuracy
- Ability to handle confidential information with discretion
- Ability to work both independently and as part of a team
- Flexible and adaptable approach to work
Desirable
- Previous experience in a receptionist or front of house role
- Experience working within an education or student facing environment
- Relevant qualifications such as GCSEs or equivalent
Benefits
- 28 days annual leave including bank holidays (Statutory)
- Company pension scheme
- Private medical insurance
- Supportive and inclusive working environment
- Professional development opportunities
- Employee discount schemes
- Free onsite parking
- Onsite canteen facilities
- Excellent transport links
How to Apply
If you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you. Apply now and join UK Management College in supporting an outstanding student experience.
Receptionist employer: UK Management College
UK Management College is an exceptional employer that prioritises the quality of education and the professional development of its staff. With a strong commitment to inclusive teaching and continuous improvement, employees benefit from a collaborative work culture that fosters innovation and growth across all campuses. The institution offers ample opportunities for career advancement, professional recognition, and engagement with partner universities, making it a rewarding place to contribute to the future of higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Management College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Management College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Management College:Your cover letter is your chance to shine! Tell us why you want to work at UK Management College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Management College!
How to prepare for a job interview at UK Management College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
