At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their queries.
- Company: Join UK Management College, a vibrant hub for diverse learners in Derby.
- Benefits: Enjoy competitive pay, 28 days leave, and professional development opportunities.
- Other info: Flexible hours and a chance to grow within a dynamic educational setting.
- Why this job: Make a difference in students' lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
Department: Student Services
Location: Derby Campus
Position Type: Permanent
Working Hours: 20 hours per week
Working Pattern: Working hours may vary based on operational needs.
Reports To: Campus Manager
Company Description: UK Management College (UKMC), based in Manchester, is dedicated to providing high-quality education to a diverse student community. We equip learners with the skills they need to succeed in the workforce and contribute positively to society. The College offers a vibrant campus culture, a supportive environment, and a strong focus on student experience.
Job Purpose: The Receptionist will serve as the first point of contact for students, staff, and visitors, delivering a professional, friendly, and efficient front-of-house service. This role supports the smooth running of campus operations through administrative duties, excellent customer service, and effective communication.
Key Responsibilities:
- Provide a warm and professional welcome to all students, visitors, and staff.
- Handle incoming phone calls, emails, and face-to-face enquiries promptly and courteously.
- Maintain a clean, organised, and professional reception area.
- Direct students and visitors to appropriate departments.
Administrative Support:
- Carry out clerical tasks such as filing, printing, data entry, and record maintenance.
- Assist with scheduling appointments, interviews, and room bookings.
- Support academic and student services teams during busy periods.
- Handle confidential information securely and professionally.
Operational Support:
- Monitor the reception inbox and telephone line, ensuring timely responses.
- Maintain visitor logs and ensure compliance with sign-in procedures.
- Assist with events, enrolment periods, induction, and examinations where required.
Person Specification:
Essential Requirements:
- Strong customer service and communication skills.
- Excellent phone etiquette and professional email communication.
- Proven administrative experience in a fast-paced environment.
- Ability to multitask and manage competing priorities.
- Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
- High attention to detail and accuracy under pressure.
- Discretion when handling sensitive or confidential information.
- Team player with the ability to work independently.
- Flexibility to adapt to changing business needs.
Desirable Requirements:
- Experience in a receptionist or front-of-house role.
- Experience within an education or student-facing environment.
- GCSEs or equivalent qualifications.
Key Skills & Attributes:
- Professional and approachable manner.
- Strong organisational and time-management skills.
- Excellent interpersonal and communication abilities.
- Calm, composed, and reliable.
- High standard of accuracy and care in work.
Benefits:
- Competitive salary
- 28 days annual leave plus bank holidays (pro-rated for part-time)
- Company pension scheme
- Private medical insurance
- Professional development and training opportunities
- Employee discounts
- Free on-site parking
- On-site canteen
- Excellent transport links
Company Overview: Please visit https://ukmc.ac.uk for more information.
Receptionist employer: UK Management College
UK Management College (UKMC) is an exceptional employer located at the Derby Campus, offering a vibrant and supportive work environment that prioritises employee growth and development. As a Receptionist, you will be part of a dynamic team dedicated to enhancing the student experience, with benefits including competitive salary, generous annual leave, and professional training opportunities. The college fosters a culture of collaboration and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter! When you walk into an interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the rest of your meeting and shows that you're approachable and professional.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for someone. This will help you stand out as a candidate who truly understands the importance of a warm welcome.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows your interest in the role and helps you understand if the company culture is a good fit for you. Plus, it gives you a chance to demonstrate your communication skills.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the college. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the job description. We’re looking for strong customer service and communication skills, so give us examples that showcase these abilities!
Keep It Professional:While we love a bit of personality, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure your formatting is neat. A well-presented application shows us you care about the details!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at UK Management College
✨Know the Company
Before your interview, take some time to research UK Management College. Understand their mission, values, and what they offer to students. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for many people. Prepare by practising how you would handle various scenarios, such as difficult customers or busy periods. Think about examples from your past experiences that demonstrate your strong customer service skills.
✨Organise Your Documents
Make sure you have all necessary documents ready for the interview, including your CV, references, and any certificates. Organising these in a neat folder can help you appear professional and prepared, which is key for a front-of-house role.
✨Showcase Your IT Skills
Since the job requires strong IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've completed using these tools, as it shows you're capable and confident in your abilities.
