At a Glance
- Tasks: Support students with tuition fees and funding guidance while managing their finance cases.
- Company: Join a supportive educational institution in Manchester dedicated to student success.
- Benefits: Competitive salary, full-time hours, and a chance to make a difference in students' lives.
- Other info: Onsite role with a vibrant office culture and opportunities for professional growth.
- Why this job: Be the go-to person for students navigating their financial journey and help them thrive.
- Qualifications: Experience in student finance or higher education administration is a plus.
- Student Fees and Funding Officer
- Working Hours: 9am to 5pm Mon to Fri
- Working Pattern: Onsite - 5 days Office based (No hybrid work pattern available)
- Reporting to: Head of Finance
- Job Purpose
The Student Fees and funding Officer is responsible for providing specialist support and guidance to students regarding tuition fee funding and financial support.
The role focuses on funding verification, case management, student advice, and ensuring student finance records are accurate and up to date.
Key Responsibilities
- Student Support & Guidance
- Provide professional guidance to students regarding tuition fee funding, eligibility, and available financial support.
- Support students in understanding funding requirements, evidence submission requirements, and application timelines.
- Respond to student finance enquiries and provide timely resolutions.
- Deliver a high standard of customer service throughout the student journey.
- Funding Verification & Administration
- Review and verify student funding evidence in accordance with regulatory requirements.
- Process funding-related documentation accurately and efficiently.
- Monitor funding statuses and follow up on pending or unresolved cases.
- Maintain accurate and complete student finance records and case notes.
- Case Management
- Manage a portfolio of student finance cases from application through to resolution.
- Assist students with funding-related issues, including evidence queries, eligibility concerns, and routine appeals.
- Escalate complex, exceptional, or high-risk cases to the Student Finance Manager where appropriate.
- Liaise with relevant stakeholders to resolve student queries.
- Compliance & Data Quality
- Ensure all activities are undertaken in accordance with institutional procedures and funding regulations.
- Support audit requests by maintaining accurate records and documentation.
- Maintain confidentiality and comply with GDPR and data protection requirements.
- Accountability
The Student Fees and Funding Officer is accountable for
- Accuracy of funding verification and student finance records.
- Timely processing of student finance activities.
- Quality and accuracy of information provided to students.
- Effective management of assigned caseloads.
- Escalation of complex cases and risks in a timely manner.
- Key Skills & Experience
- Experience working within student finance, student services, higher education administration, or a similar environment.
- Good understanding of Student Finance England (SFE) processes and funding requirements.
- Experience managing caseloads and resolving student enquiries.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- Ability to prioritise workload and meet deadlines
Student Fees and Funding Officer in Manchester employer: UK Management College
UK Management College is an exceptional employer that prioritises the quality of education and the professional development of its staff. With a strong commitment to inclusive teaching and continuous improvement, employees benefit from a collaborative work culture that fosters innovation and growth across all campuses. The institution offers ample opportunities for career advancement, professional recognition, and engagement with partner universities, making it a rewarding place to contribute to the future of higher education.
