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For Companies At a Glance
- Tasks: Support students with IT issues and maintain computer systems in a fast-paced environment.
- Company: Join UK Management College, a rapidly growing institution focused on student success.
- Benefits: Enjoy a competitive salary, company events, pension, and private medical insurance.
- Why this job: Be part of a dynamic team, make a real impact, and develop your tech skills.
- Qualifications: Ideal for those with IT support experience and a passion for helping others.
- Other info: This is an office-based role at our new campus in Manchester.
The predicted salary is between 20316 - 30316 £ per year.
Get AI-powered advice on this job and more exclusive features.
UK Management College are looking for enthusiastic and confident individuals to join our team as an IT Support Technician.
Our business is growing rapidly and as such, we have a number of different roles to fulfill. As this is a role in which you will be dealing with students face to face, this is an office-based role in our new campus in Manchester.
No two days will be the same at UKMC, it will be busy and it is very fast-paced. Your role will be to assist with supporting students, aiding in their use of IT software and general computer maintenance.
Job Purpose
- To keep computer systems running smoothly and ensure users get the maximum benefit from them
- Provide excellent support to both our students and staff
Key Responsibilities
- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- follow diagrams and written instructions to repair a fault or set up a system
- support the roll-out of new applications
- set up new users\’ accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.
Person Specification
- the ability to work well with others
- knowledge of computer operating systems, hardware and software
- analytical thinking skills
- knowledge of engineering science and technology
- to be thorough and pay attention to detail
- to be flexible and open to change
- to be able to use a computer and the main software packages confidently
Job Type: Full-time
Pay: From £25,397.00 per year
- Company events
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- Bachelor\’s (preferred)
Experience:
- IT support: 1 year (preferred)
- Customer service: 1 year (preferred)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Higher Education
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IT Support Technician employer: UK Management College
Contact Detail:
UK Management College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at UK Management College. Research their current technology stack and be prepared to discuss how your experience aligns with their needs during the interview.
✨Tip Number 2
Practice your customer service skills, as this role involves face-to-face interaction with students. Think of examples from your past experiences where you successfully resolved issues or provided support, and be ready to share these during your conversation.
✨Tip Number 3
Show your enthusiasm for the role by preparing thoughtful questions about the team dynamics and the challenges they face. This demonstrates your interest in contributing positively to their fast-paced environment.
✨Tip Number 4
Network with current or former employees of UK Management College on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, which you can leverage in your discussions.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly any roles where you've provided face-to-face assistance. Emphasise your technical skills with operating systems and software, as well as your ability to troubleshoot issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as supporting students or troubleshooting system problems, and explain how your skills align with these tasks.
Showcase Customer Service Skills: Since this role involves direct interaction with students and staff, highlight any previous customer service experience. Provide examples of how you've successfully resolved issues or built relationships in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at UK Management College
✨Show Your Enthusiasm
As an IT Support Technician, you'll be interacting with students daily. Make sure to express your enthusiasm for helping others and your passion for technology during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved IT issues in the past. Highlight your analytical thinking skills and ability to troubleshoot effectively.
✨Familiarise Yourself with Common Software
Since you'll be assisting students with various software applications, brush up on the most common operating systems and software packages used in educational settings. This will show your readiness to support users.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to explain how you can establish good working relationships with both students and staff, whether face-to-face or over the phone.
