At a Glance
- Tasks: Deliver top-notch IT support and maintain reliable tech services across multiple campuses.
- Company: Join a leading management college focused on innovation and student success.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a dynamic team with exciting projects and career advancement opportunities.
- Why this job: Make a real difference by supporting students and staff with essential IT services.
- Qualifications: Experience in IT support and a passion for technology is a must.
The predicted salary is between 28000 - 35000 £ per year.
IT Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses.
Key Responsibilities Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses.
Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, Share Point Online, One Drive, Microsoft Entra ID and related services.
Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions.
Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems.
Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals.
Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services.
Support Vo IP, unified communications and collaboration technologies.
Support user onboarding, offboarding, account lifecycle management and identity administration.
Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal.
Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request.
Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College.
Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles.
Liaise with third-party suppliers and service providers where required to support operational activities and project delivery.
Ensure compliance with College IT security, cybersecurity, data protection and information governance policies.
Provide occasional support outside normal working hours where operationally required.
Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager.
Essential Skills
IT Support Technician employer: UK Management College
UK Management College is an excellent employer, offering a supportive work culture that values proactive individuals in the Quality & Compliance Lead role. Located in Manchester, employees benefit from 28 days of annual leave, a comprehensive pension scheme, and ample opportunities for career progression, making it a rewarding place to grow professionally while contributing to meaningful compliance initiatives.
