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- Tasks: Be the friendly face of our campus, helping students and visitors with their enquiries.
- Company: Join UK Management College, a supportive and growing higher education provider.
- Benefits: Enjoy 28 days leave, private medical insurance, and professional development opportunities.
- Other info: Flexible hours and a vibrant work environment await you!
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and administrative experience are essential.
Department: Student Services
Location: Derby Campus
Position Type: Permanent – Part Time
Working Hours: 20 hours per week
Working Pattern: Working hours may vary based on operational requirements
Reports To: Campus Manager
About UK Management College
UK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards. Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.
The Role
We are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service. This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.
Key Responsibilities
- Deliver a professional and friendly front of house service to students, staff, and visitors
- Provide a warm welcome and ensure all enquiries are handled efficiently and courteously
- Manage incoming phone calls, emails, and face to face enquiries
- Maintain a clean, organised, and professional reception area
- Direct students and visitors to appropriate departments and services
- Carry out administrative duties including filing, data entry, printing, and record keeping
- Assist with scheduling appointments, meetings, and room bookings
- Support academic and student services teams during busy operational periods
- Monitor reception inbox and telephone lines, ensuring timely responses
- Maintain visitor logs and ensure compliance with sign in and safeguarding procedures
- Provide support during key periods such as enrolment, induction, exams, and events
- Handle confidential and sensitive information with professionalism and discretion
About You
Essential
- Strong customer service and communication skills
- Excellent telephone manner and professional email communication
- Proven administrative experience in a fast paced environment
- Ability to multitask and manage competing priorities effectively
- Strong IT skills including Microsoft Office (Word, Excel, Outlook)
- High level of attention to detail and accuracy
- Ability to handle confidential information with discretion
- Ability to work both independently and as part of a team
- Flexible and adaptable approach to work
Desirable
- Previous experience in a receptionist or front of house role
- Experience working within an education or student facing environment
- Relevant qualifications such as GCSEs or equivalent
Benefits
- 28 days annual leave plus bank holidays (pro rated for part time)
- Company pension scheme
- Private medical insurance
- Supportive and inclusive working environment
- Professional development opportunities
- Employee discount schemes
- Free onsite parking
- Onsite canteen facilities
- Excellent transport links
How to Apply
If you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you. Apply now and join UK Management College in supporting an outstanding student experience.
Receptionist in Derby employer: UK Management College
Contact Detail:
UK Management College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Derby
✨Tip Number 1
Make sure to research UK Management College before your interview. Knowing about their programmes and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of scenarios where you might need to handle enquiries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! A professional appearance goes a long way in making a great first impression. Choose an outfit that reflects the welcoming environment of the college while still being comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and know how to navigate online platforms.
We think you need these skills to ace Receptionist in Derby
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our welcoming environment.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at UK Management College. Highlight your customer service skills and any relevant experience that aligns with the job description. This shows us that you've done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re looking for someone who can manage multiple tasks efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the correct process and gives you a chance to explore more about what we do at UK Management College.
How to prepare for a job interview at UK Management College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at UK Management College. Familiarise yourself with their focus on customer service and administrative tasks, as well as the importance of being the first point of contact for students and visitors.
✨Showcase Your Communication Skills
During the interview, highlight your strong communication skills. Be prepared to discuss how you've effectively handled enquiries in the past, whether over the phone, via email, or face-to-face. Use examples that demonstrate your friendly and professional approach.
✨Demonstrate Your Organisational Skills
As a Receptionist, you'll need to juggle multiple tasks. Share specific instances where you've successfully managed competing priorities in a fast-paced environment. This will show that you're capable of maintaining an organised reception area while providing excellent service.
✨Prepare Questions to Ask
At the end of the interview, be ready with thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if the environment aligns with your values, especially regarding student services and support.